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Starwar A-wing Fighter
Participating Frequently
November 8, 2018
Answered

Indesign CC 2019 Keep Crashing Without Doing Anything To It

  • November 8, 2018
  • 5 replies
  • 9018 views

HELP!!!! Just updated CC 2019 14.1 and it keeps crashing without me doing anything to it. Anyone can resolve this?

I am on High Sierra 10.13.6, 3.5 GHz 6-Core with 32GB.

    This topic has been closed for replies.
    Correct answer SanyamTalwar

    Hi Srishti,

    I tried, but it didn't work. Currently I removed the CC 2019.

    Philip


    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    Sanyam Talwar

    5 replies

    S
    Starwar A-wing FighterAuthor
    Participating Frequently
    January 10, 2019

    It seems like the issue went away without me doing anything. I am now working on ID for about 10 min and it didn't crash...

    elizabethd61855583
    elizabethd61855583
    Participant
    January 10, 2019

    So weird... I actually did what kagp did and both Illustrator and InDesign are working for me now.

    S
    Starwar A-wing FighterAuthor
    Participating Frequently
    January 9, 2019

    Looks like whole world of Indesign user is having this same issue. Although it seems fix back in Nov, but it is coming back. I found that without connecting to the internet the ID and AI won't crash.

    M
    macfuzzylogic1967
    Participant
    January 9, 2019

    I am having the same problem on my iMac.

    Indesign 2019 14.0.1 was working this morning.  Now crashes every time I open.

    elizabethd61855583
    elizabethd61855583
    Participant
    January 9, 2019

    InDesign and Illustrator both crashing on launch for me as well. Same issues as Felix006.

    Odd that it this problem started today when I was working all last week and yesterday in both programs in the current 2019 versions and they worked fine.

    Mac OS Mojave 10.14.2

    InDesign 14.01

    Illustrator 23.0.1

    I had to get a project out the door so I actually had to reinstall previous versions of Illustrator (2017) and InDesign (13.01) to get any work done.

    K
    kagp
    Participant
    January 9, 2019

    I am having the same issue. This morning InDesign 2019 was working fine. Then all of a sudden it starts crashing within about 15 seconds after starting InDesign.

    I'm on a MacPro 2013, Mac OS X 10.13.6

    K
    kagp
    Participant
    January 9, 2019

    I've tried deleting the cache, the Version 14.0 folder, restarting the Macintosh. No change. It still keeps crashing within about 15 seconds.

    K
    kagp
    Participant
    January 9, 2019

    I've been able to fix it, I think. InDesign has been up for a couple of minutes now with no crash.

    The steps I took to get it running in my MacPro 2013:

    1. From the Adobe Creative Cloud menu on my Mac I uninstalled InDesign.

    2. Ran CleanMyMacPro X. There is a 'Full Uninstall' function in that. CleanMyMacPro X showed 3 or 4 other files that had not been deleted in the uninstall by Adobe. Those files were not part of the Volume 14.0 folder. I told CleanMyMacPro X to completely uninstall InDesign.

    3. Restarted the Macintosh.

    4. Reinstalled InDesign. Made sure that there were no third party xtensions installed.

    5. Restarted InDesign and worked on a document for a few minutes.

    6. Reinstalled my 1 third party xtension (after quitting InDesign).

    7. Restarted InDesign.

    After about as long as it took to write this post, InDesign is still running. I imagine the problem were those hidden files that CleanMyMacPro X found and deleted.

    SanyamTalwar
    SanyamTalwar
    Participating Frequently
    November 9, 2018

    Hi,

    Can you please provide the following information:

    • Video recording of the issue?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide package the document(s)/asset(s)?

    Also, Please follow the instructions in the KbDoc to Submit a crash report for InDesign.

    Regards

    Sanyam Talwar

    S
    Starwar A-wing FighterAuthor
    Participating Frequently
    November 9, 2018

    Thank you Sanyam. Appreciate this. Attach is the video I capture on screen.

    • Here is the video:

    • I didn’t even have time to open any document and it just crashed

    • I had submitted about 10 crash report yesterday.

    Thanks,

    Philip

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      November 9, 2018

      Hi Philip,

      I assume you answered by mail.

      With that everything you attached is not visible in the forum.

      You may add a video to a new reply by using the forum's "Insert Video" button or you can provide a link to a video file uploaded to Dropbox or a similar service.

      Regards,
      Uwe

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