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R
Retts85
Participant
October 17, 2018
Answered

Indesign CC 2019 - missing Workspaces

  • October 17, 2018
  • 9 replies
  • 15077 views

Hello! I have recently updated to both Mojave and Indesign CC 2019. Every time I start/open a new document, my saved Workspace disappears and I need to reset it every time. Is there a way to fix this??

This topic has been closed for replies.
Correct answer MAHARR4

My workspace was gone also. Uninstalled and reinstalled InDesign CC 2019 and they were back.

9 replies

L
line1218
Participating Frequently
July 24, 2019

I have the same problem with Windows 10 on the latest Adobe InDesign cc

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
August 2, 2019

Hi there,

Sorry about the delay in response. I am hopeful that the issue is resolved by now. If not, I would request if you can share a few more details like:

  • Exact version of InDesign
  • What kind of user account (Admin/ Standard/ User profile on the office network) you are working on?

Feel free to let us know if you have any further query. We're happy to assist.

Regards!

L
line1218
Participating Frequently
August 5, 2019

Thanks for getting back to me. The Version of InDesign is as far as I know the latest update: CC 14.0.2.324

I am the admin user – main user.

The problem persists.

Regards

Line

M
MAHARR4Correct answer
Participant
November 15, 2018

My workspace was gone also. Uninstalled and reinstalled InDesign CC 2019 and they were back.

equipment-studios
equipment-studios
Inspiring
December 1, 2018

You are kidding? O.o What the hack is so f complicated in syncing settings correctly within updates? Every other program does ...  since Win 7 I think. Why not at Adobe :-/

And to not be only destructive:

@Staff: Why doesn't Adobe renew the "sync" option which was in the older versions (2015 I think) or create a possibility to store workspaces and options within the CC libraries?

L
Community Expert
LaubenderCommunity Expert
Community Expert
December 1, 2018

equipment-studios  wrote

… And to not be only destructive:

@Staff: Why doesn't Adobe renew the "sync" option which was in the older versions (2015 I think) or create a possibility to store workspaces and options within the CC libraries?

Hm. Maybe it did not work reliably enough after implementing new features to the CC Desktop app and CC Libraries?

Regards,
Uwe

E
eszmo
Participant
November 12, 2018

I am also having the same issue from what it sounds like?

Using inDesign 2019, running only Sierra, 10.12.6.

When I open inDesign, my Links panel does not appear even though it is saved in my custom Workspace. If I reset my workspace it appears again. When I then open a file and work on it, Save and Close, the Links panel again disappears on closing the file.

I have tried deleting all my preference files in ~/Library but this didn't help.

Initially I thought it was the new PDF Comments Panel as I had that on the same group but removing it from the group didn't solve the problem.

dave c courtemanche
dave c courtemanche
Inspiring
November 6, 2018

I think this issues is caused by a conflict with Mojave and the Properties panel. I saved a workspace without the new Properties panel and now the issue is gone.

    F
    finliret
    Participating Frequently
    January 10, 2019

    This worked for me...

    Saving it from the Meny/Window/Workspace/Save as new...
    Then close all open documents and press save and restart InDesign.

    A
    aesop_ivankut
    Participant
    October 23, 2018

    Currently having the same problem.

    Have tried all recommended solutions apart from the key command.

    I was initially running Indesign 14.0 on High Sierra, i don't think the problem was there. Then overnight i updated OS to Mojave 10.14.

    After updating the OS i noticed that my custom workspace wasn't even in the drop down list. I had to find and add it back to the necessary folder. Now the custom workspace is always in the list but the problem of having to reselect it is persisting whenever InDesign is re-opened.

    Side note, I'm loving the new Properties panel.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      November 8, 2018

      Hi All,

      We are extremely sorry about the inconvenience caused. I would request if you can go to this location Users/[user]/Library/Preferences/Adobe InDesign/Version 14.0/en_US/Workspaces and check if you see the name of your custom workspace there?

      Regards,

      Srishti

      dave c courtemanche
      dave c courtemanche
      Inspiring
      November 8, 2018

      Yes. Workspace is there. The issues seems to lie with the new Properties & PDF comments panels & OS X Mojave.

      dave c courtemanche
      dave c courtemanche
      Inspiring
      October 22, 2018

      Having the same issue. Trying Bill's solution. Works for one document. After I close, back to missing palettes. Turning off Show Start Workspace when No Documents are Open doesn't fix the issue.

      Steve, I am running Application Frames.

      Uwe, I did migrate old settings when installing CC2019.

      I've set up a key command to reset workspace and that works, just more of a pain. Resetting will hold for 

      Running Mac OS Mojave 10.14. Indesign 14.0

      R
      Retts85Author
      Participant
      October 22, 2018

      Thanks all, still having the issue, as Dave (above) I am running application frames, and old settings were migrated.

      Good tip on setting up a key command to reset workspace.

      dave c courtemanche
      dave c courtemanche
      Inspiring
      October 22, 2018

      What's odd is that it only showed up today. I've been using CC2019 since its release (and previously in beta) and wasn't having the issue.

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      October 22, 2018

      Hi Retts85 ,

      did you migrate old settings when installing InDesign CC 2019?

      Regards,
      Uwe

      hammer0909
      Community Expert
      hammer0909Community Expert
      Community Expert
      October 18, 2018

      What do you mean by "disappears". Do you mean it's no longer the active workspace or is it totally missing from the Workspace menu?

      R
      Retts85Author
      Participant
      October 18, 2018

      By disappears, I mean that it is not present - the toolbar is there, but the workspace palettes are not.

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      October 18, 2018

      Try setting it up with no document open. When you have it set up as you like quit the program. When you relaunch it should now be part of your InDesign preference file. If it works then make a copy of your preference file and save it for any future times when you may have to replace your preferences,

        R
        Retts85Author
        Participant
        October 18, 2018

        Thank you Bill! This worked.

        Hot tip if anyone is using this as the solution - if all you see with no documents open is the recent documents startup window, simply drop down the Window menu and select a workspace, this will bring the workspace in view.

          R
          Retts85Author
          Participant
          October 21, 2018

          Unfortunately, the issue is continuing... As mentioned above, when I open a document/create a new document, my saved workspace palettes to the right (not the toolbar) are not visible. The only way to get them back is to click on the workspace drop down and reset.

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