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Florian_Brendel
Participating Frequently
October 17, 2018
Answered

InDesign CC 2019 performance issues / crashes

  • October 17, 2018
  • 60 replies
  • 49646 views

Is anybody else having major performance issues with InDesign or having crashes? I can't move some textboxes (it just hangs until a couple of seconds), sometimes the program crashes after I moved a textbox. This started after the update to the recent version...and it's annyoing as hell!

    This topic has been closed for replies.
    Correct answer musekic

    The latest build seems to be working for me - (v 14.0.1.209, win10, x64)  - hurray!

    No more text box delay / program crashes (however, others have commented in another thread that the same build did not fix their issues). Here is the link if you don't want to wait for the official release.

    link: Adobe Prerelease​

    One thing to be aware of ... in the Creative Cloud "Apps" interface - it doesn't recognize INDD as being installed. I am hoping that this is a non-issue - but thought it was worth pointing out.

    60 replies

    J
    jeannef11991633
    Participant
    November 22, 2018

    I have just updated to the latest version of the app. (Have been using CC 2019 for a few months now). I am also experiencing the programme crashing often. The most recent crash happened when I was scrolling through a document.  It is becoming frustrating, I hope Adobe can sort this out soon!!!

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    November 22, 2018

    CC2019 has been updated to 14.0.1.209. If you are not running that patch, do so. If you are and still having issues, please post a new discussion with full system details.

    I am locking this thread.

    timvh
    timvh
    Participating Frequently
    November 21, 2018

    Boom, the update works wonders! Thanks for fixing!

      vickin42001666
      vickin42001666
      Participating Frequently
      November 21, 2018

      me too - phew!

      A
      andrzej.t
      Participant
      November 19, 2018

      The newest 14.0 version of Indesign crashes (freezes on start). I came back to the v13.0.
      Mac mini late 2012, MacOS Mojave.

      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      November 19, 2018

      Hi Andrzej,

      what's your exact version of InDesign CC 2019?

      See under "About InDesign" while holding the Cmd key.

      If it's still 14.0.0.130 do an update to 14.0.1.209.

      Regards,
      Uwe

      LMn0P
      LMn0P
      Known Participant
      November 19, 2018

      Recent 14.0.1 update direct from CC app seems smooth sailing so far.  Haven't had a delay yet today.

      casinclaire
      casinclaire
      Inspiring
      November 19, 2018

      This is encouraging, for sure, but I'm almost afraid to trust it. I've created a few things in 2019, so, when I need to work on those, I have to close 2018 and open 2019, then vice versa to go back to the majority of my documents.It's a hassle to work this way, but thankfully I have created only two or three docs in 2019, and at least I have a routine via which I can work.

      I, like everyone else, would like to see this buggy version of InD repaired!  But as many problems as 2019 had, it is hard to make myself trust the 14.0.1 upgrade right out of the gate (like I foolishly did the 2019 update). I hope there are braver souls out there than I who can test even further and let us know for sure that things are fixed. I know there were multiple problems, and I didn't expect them to get fixed overnight (however nice that would have been!). But the fact that Adobe left the flakey version floating free out in the world, available for download by the unsuspecting and unaware user, and didn't really even publicly acknowledge their ooops or say sorry or warn folks off or <gasp> actually remove temptation to upgrade while they worked on the problems -- all this makes me not trust their fix as well.

        LMn0P
        LMn0P
        Known Participant
        November 19, 2018

        You are probably wise to wait longer and let some of us fools dive in right away.  Completely understandable choice.  Maybe this was a good lesson for all of us to not hit install just because something new is available.  For those that manage software for groups this is probably already a rule of thumb.  For those of us controlling only our own, this was another reminder.  The trust has been tested.  I'm just really appreciative of the effort shown to get these corrected.  Indesign just happened to take the longest of the major packages but may have had a lot more issues to correct.  Clearly it would be nice if some of this had been better tested before release.

        To expound on my report that things seemed smooth sailing, I've tried a few more things out today.  The font sorting/filtering/selection changes in the control panel work smooth in this 14.0.1 version for me today.  The control panel is causing me no trouble so far.  I'm also not seeing the intermittent object freeze ups upon opening an already made file that were happening even with the control panel hidden before.  Through working on 12 small documents today so far, I've seen no pauses or delays, and no lockups.  These were both new new files created today, a few since CC19 came out, and previously made 2018 files.  Hope that helps belay some concern with 14.0.1.  But waiting a little longer to be sure is probably still wise.

        M
        musekicCorrect answer
        Inspiring
        November 15, 2018

        The latest build seems to be working for me - (v 14.0.1.209, win10, x64)  - hurray!

        No more text box delay / program crashes (however, others have commented in another thread that the same build did not fix their issues). Here is the link if you don't want to wait for the official release.

        link: Adobe Prerelease​

        One thing to be aware of ... in the Creative Cloud "Apps" interface - it doesn't recognize INDD as being installed. I am hoping that this is a non-issue - but thought it was worth pointing out.

          vickin42001666
          vickin42001666
          Participating Frequently
          November 19, 2018

          Mine was working yesterday and now it's not working again for some reason.

          I have found a work around where I have to delete a file every day to run Indesign - so I am back to doing that today.

          Steve Werner
          Community Expert
          Steve WernerCommunity Expert
          Community Expert
          November 19, 2018

          Please download the bug fix build of InDesign CC 2019.0.1 (14.0.1.209)  and see if that fixes your issues. It's now available for download from the CC Desktop app.

            LMn0P
            LMn0P
            Known Participant
            November 15, 2018

            I've noticed that occasionally I'll open a file and I won't be able to delete any content boxes, be it text or image containers.   But, if I grab the text tool and type one character into any text box, everything immediately "unlocks" and I can delete items again without having to wait.  If I don't try this workaround I have to wait for a small amount of time before things become fully editable again.

            casinclaire
            casinclaire
            Inspiring
            November 15, 2018

            Wow.  I've had some of the other glitches, but not this one until it happened to me, too, for the first time yesterday. I thought it was just low RAM because I'd had PShop and Illustrator open, alongside InD plus a few utility progs I keep running all the time. I rebooted, and it worked fine, so I really thought low RAM was the problem. Interesting that it probably wasn't. Well, whaddaya know -- yet another InD bug! Why am I not surprised?!

            M
            meganv59345464
            Participant
            November 14, 2018

            I've found that if you use the Essentials workspace (Window/Workspace/Essentials) the issues stop. Whenever I add the toolbar across the top with the typography options, inDesign slows down and I can't select text. My computer is iMac 21.5-inch, Late 2012 and I'm using macOS Mojave.

            L
            Community Expert
            LaubenderCommunity Expert
            Community Expert
            November 14, 2018

            Hi Megan,

            you are describing a known bug with the Control panel and the Type tool. A bug fix is in development and available at InDesign prerelease. See here: Problem with changing the cursor to text – Adobe InDesign Feedback

            Regards,
            Uwe

            Droogie45
            Droogie45
            Participating Frequently
            November 14, 2018

            What about us customers that are on locked down networks.  We can't download or install anything other than what is on Creative Cloud. Can't you push the fixed version through?

            barbara_a7746676
            Community Expert
            barbara_a7746676Community Expert
            Community Expert
            November 13, 2018

            Has anyone tried the 14.0.1.207 pre-release which was made available yesterday, and does it fix the issues?

            Adobe Prerelease

            D
            dcpi80242525
            Participant
            November 13, 2018

            Have just updated to Mojave 10.14.1 and now when I select the Character Style pane fly-out, or the 'Create new Character Style' button on the pane it crashes InDesign. Will try saving back to CC2018 version and see if it works.

            ---

            Working like a charm in CC2018, might just keep using that for a while longer ...

            M
            MJohnson8
            Inspiring
            November 7, 2018

            Still unable to successfully launch ID CC 2019 - crashes after recovery popup, with no error messages. I had the same problem with AI, but the crashes were resolved with the software update to 14.01.

            Since non of the suggested workarounds have worked, I am hoping that an update will solve this crashing issue in ID too. Any word on when an update will be available?

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