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InDesign CC 2020 crashes on launch on Windows/MAC due to Font manager

Forum|Forum|6 years ago
November 4, 2019
17 replies
34067 views

Adobe Indesign CC 2020 (v 15.0) just crashes everytime when I start it - The crash reporter window opens then Indesign closes.

PC:
- Intel Core i7-6700K
- 32GB RAM
- Geforce GTX 1070
- Windows 10 Pro - Version 1809

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Performance

This topic has been closed for replies.

Correct answer Srishti Bali

I have an update for you. We were able to fix this issue successfully. Please try the steps shared in this help article: https://helpx.adobe.com/indesign/kb/font-manager-crash.html and let us know how it goes.

Thanks!

Show previous replies

clairef76381210

Participant

Hi

I've got Creative Cloud on my mac on desktop and laptop. After the Catalina update, it won't open on my desktop but not on laptop. I've uninstalled and reinstalled it a number of times. I even uninstalled everything adobe, but still it starts to open, then crashes. Strangely it will open in safe mode, but after I restart into normal mode, it crashes again. I've spent hours searching how to fix this, but gotten nowhere. Please help.

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clairef76381210

Participant

*Edit - it will work on my desktop

C

corey_duncan

Participant

Since updaing to InDesign 2020 yesterday, InDesign crashes every use. Now everytime I open a file I get an immediate crash. Anyone else expereicning this?

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Rishabh_Tiwari

Community Manager

Hi there,

Sorry to hear about the trouble you are facing with InDesign. Could you please try the steps shared on this similar discussion:

https://community.adobe.com/t5/InDesign/InDesign-CC-2020-always-crashes-on-launch-on-Windows-MAC/m-p/10722118#M159736

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this issue. I would request if you can share a few more details like:

Crash Report: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html (Please submit crash report with same email address with which you are logged in on this community. This will help us find the logs at our end.)
For Windows Machine, check for Event Viewer logs. Go to Windows Start menu > Open Event Viewer > Windows Logs > Application > Look for recent error related to InDesign.

Few users have confirm that the issue has resolved by disabling home screen from InDesign Preferences.

1. Boot your system into Safe Mode

2. Launch InDesign.

3. If it successfully opens in Safe Mode, go to Preferences, and disable the preference "Show Home screen when no documents are open"

4. Quit the app and restart normally. The app may load successfully now.

If that does' help either, we need to check for corrupt fonts.

For MAC

Please try validating system fonts (https://support.apple.com/en-in/guide/font-book/fntbk1000/mac) and remove the corrupt fonts and then try to launch InDesign.

For Windows,

Close InDesign and other applications.
Go to C:\Windows\Fonts
Copy-Paste all the fonts on new new folder on Desktop
Then Delete the fonts from C:\Windows\Fonts.
Then try to launch InDesign

Let us know which of these steps fix the issue for you.

Regards,

Srishti

PiontekAuthor

Inspiring

Hello,

I tried Disabling the home screen in Safe Mode, but it still crashes.

Then I tried removing the fonts, and everyone be careful with that. Windows had to repair the fonts folder which worked.
And after that it worked fine again and also Indesign 2020 worked.

But is this now the level where we are with Indesign 2020? Because exactly of this font issue I do not use Affinity Designer & Publisher, because other than Indesign, these tools crashes when having corrupted fonts installed. It worked in earlier Indesign versions too, why not with 2020? What's the specific improvement in Indesign which doesn't allow me to use all of my fonts anymore? However, it works, but I still don't know about the beneficials of Indesign 2020 - being able to use a progress bar to blend between font faces is it not worth imo. So I guess I'll continue with ID 2019.

D

Denis Thiel

Participant

Same here:

MacBook Pro

Mojave 10.14.6 (18G1012)

2,8 GHz Intel Core i7

16 GB 2133 MHz LPDDR3

Radeon Pro 555 2 GB

Intel HD Graphics 630 1536 MB

PiontekAuthor

Inspiring

So I had a long remote session with the support and it seems that it is due to any software I've installed on my system or so. We created a new admin account and ID2020 works fine on this account, although this is not really a solution for me. So I just continue using ID2019 until there will appear an update of 2020 which works for me. I don't know how Indesign's functionality depends on other programs, but it should definitely fixed in the next one.

R

ruim86871229

Participant

I have a 2013 iMac 16 GB with macOS Mojave 10.14.6.

I install InDesign 2020 and when I try to open the program it loads for a bit and then shuts down, every single time. Already tried to reinstall several times, restart the mac and nothing.

The error:

Can you help?

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L

luisd71545439

Participant

Same crash/shut down. Only with InDesign (other programs work properly) in Windows 10.

matthewbradley

Participating Frequently

I have just recently installed InDesign 2020 on my Macbook Pro Retina, however after launching the program it crashes a few seconds after opening up. I have uninstalled and reinstalled the program several times with no luck. I have tried various suggestions with regards to deleteing caches and preferences, but nothing has worked so far. InDesign 2019 is still working perfectly. All other CC2020 apps are working fine so far, just InDesign that keeps crashing about 20–30 secs after starting up.

This is as far as I get before it crashes:

Machine Details:

MacBook Pro (Retina, 15-inch, Mid 2015)

2,2 GHz Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris Pro 1536 MB

Crash Report:

Process: Adobe InDesign 2020 [2839]
Path: /Applications/Adobe InDesign 2020/Adobe InDesign 2020.app/Contents/MacOS/Adobe InDesign 2020
Identifier: Adobe InDesign 2020
Version: 15.0.0.155 (15000)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe InDesign 2020 [2839]
User ID: 501

Date/Time: 2019-11-05 21:25:05.829 +0200
OS Version: Mac OS X 10.14.6 (18G103)
Report Version: 12
Anonymous UUID: AD777A27-005E-8FBA-1C28-2DF43FFDDD9E

Sleep/Wake UUID: 6C17DC2B-A505-4533-BF01-FA38A41BB88E

Time Awake Since Boot: 7500 seconds
Time Since Wake: 1800 seconds

System Integrity Protection: enabled

Crashed Thread: 53

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [2839]

Mojave 10.14.6

Steve Werner

Community Expert

Working fine for me with exactly the same specs as you.

Try restoring your InDesign preferences:

You can delete the replaceable InDesign SaveData and InDesign Defaults files by holding down the following keys while InDesign is launching:

Windows: Shift+Ctrl+Alt
Mac OS: Shift+Control+Option+Command

You need to hold down the keys quickly. If you're successful, you should see a confirmaton.

matthewbradley

Participating Frequently

Hi Steve,

Thanks for the response – I did try that (and again now when you mentioned it), but still no luck.

If I try opening a file in InDesign 2020, the document will appear with a dialogue box over it saying "The last time you opened InDesign it expectedly quit while reopening..." and then no matter which option I click (Don't Reopen / Reopen) it crashes immedately after that.

Thanks!

gdwd

Known Participant

InDesign crashes on launch. If opening a file, InDesign runs long enough that I can see the file itself breifly before it crashes. If launched alone, InDesign crashes after the "What's New" screen appears. Reseting preferences doesn't do anything. I did not and do not have this problem with InDesign v14.0.3.

InDesign v15.0

Windows 10 Pro version 1809, Intel i7-7700k

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L

Laubender

Community Expert

Hi gdwd,

how did you install InDesign CC 2020?

I have no issues on Windows 10 Pro with using CC 2020 version 15.

What I did before installing:
I saved all my preferences, cached data and program data of all my installed versions of InDesign.
Then I removed them temporarily, in fact zipped them and removed the originals.

After that I installed InDesign CC 2020 so that no setting of an older version could affect the new version.

Then I restored the zipped files for InDesign CC 2019 and below.

Cached Data: Username > AppData > Local > Adobe > InDesign

Preferences: Username > AppData > Roaming > Adobe > InDesign

Program Data: This PC > C: > ProgramData > Adobe > InDesign

My recommendation: Uninstall InDesign CC 2020.

Remove all remnants in the above folders. Backup all cached data, preferences and program data.

Remove them temporarily and install InDesign CC 2020 again.

Regards,
Uwe Laubender

( ACP )

gdwd

Known Participant

Manually deleting preferences didn't fix it.

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