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theresam48312156
theresam48312156
Participant
November 4, 2022
Question

Indesign CC 2023 version 18.0 Files open as “Read Only”

  • November 4, 2022
  • 2 replies
  • 2839 views

As soon as updated, some files have started to open “Read Only” (RO)

My OS: Windows 10 Pro 10.0.19044  or 21H2

PC Desktop

I am working remotely through a VPN to a server IP address

I have Indesign 2023 18.0 , and Indesign CS6 installed. I have not opened the CS6 in years. Also noted: My machine does not automatically uninstall the former version when it updates. I manually uninstalled Indesign 2022 after I started using the 2023. At first I thought the RO problem was a conflict, so that was the first thing I did.

Older version files open up as “converted” ok

I am able to do all writing on my remote server, I can “save as”, and export files, create folders, delete files, ect.

If I copy a file that opens RO to my local desktop, I can then open it fine (read/write - RW). If I make changes to that file, save, and then copy it back to remote server, it will open as RO again.

This does not seem to be happening to every file. I started working on 2 files yesterday, opened and made changes, saved, and closed both multiple times in the morning, then a couple hours later, they opened RO. Then another hour later, one of them opened ok -RW.

I have a coworker that has the same PC OS Windows system version, and same Indesign version.  We both access to the files through same VPN, he is just not in same location as me (about 20 miles away). However, his system automatically uninstalled older versions when it updates. He can open the same files that open RO for me, and they open fine, RW, for him.

If I open a brand new blank file and I copy and paste all contents from a file that opened RO, then close the RO file and save my Untitled document over it, it will them open up ok when I go back immediately and open it. However, if I go back to open that file, say an hour later, It may or may not open up “Read Only” again.

I have tried uninstalling and reinstalling Indesign 2023, and checking to make sure updated. I have unplugged (reset) my modem.

I cannot change my preferences for updates to uninstall older versions at this time as I have a graphics card issue with the latest version of Photoshop. I cannot go back to using Indesign 2022, as my cowerker has already been using 2023 for awhile and many files are converted

It seems to be intermittent, and almost like there is a problem with files not closing properly? Any thoughts or suggestions are greatly appreciated!

 

    This topic has been closed for replies.

    2 replies

    D
    default27389889t2kzc9
    Participant
    December 9, 2022

    I work in the IT Department and have a user with the same issue.  She only gets the issue when she is at home connected to the company VPN so that she can access the files on a company server.  Copying locally working on them and then copying back is a temp work around as the files are shared so really need to be kept on the server to prevent any missed changes from other users.  She has basic fibre at home and when over VPN getting around 30mbps down and 15mbps up which should be adequate but the larger the file the more this is to happen.   Does Adobe not have some way to change the boundaries again as this was working fine about 2 versions ago and no she is struggling to be able to do her job now 😞

    theresam48312156
    theresam48312156Author
    Participant
    December 9, 2022

    I'm sorry she is also having this issue. I am still dealing with it. I've noticed that what seems to be happening is that for larger Indesign files, when you open them, the lock file fails to be created and that is when it opens Read Only. I have also had files open fine all morning, and then open Read Only when I go back to them in afternoon, so possibly overall internet bandwidth usage must affect this too. My fellow worker is still not having the same issue, so what we are trying is to switch me to the same hardware he has (I have a bit older system in which I have had to stay at an older version of Photoshop because of my graphics card) and I will wire in a different way to my internet to increase connection speed in VPN as much as possible. I also want to avoid copying off and on server if possible. I'll report back whether this helps. From the research my husband had done on the subject, it seems that working on files through VPN as we ar doing is just not recommended or supported by Adobe.

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    December 9, 2022

    You really need to change your workflow 😞

     

    Network connection shouldn't be used for live editing of the files - it should be transactional system. 

     

    And as I've mentioned in another reply - InDesign doesn't allow to open the same file by multiple users so what's the problem in copying just INDD file and synchronise Fonts & Links folders? 

     

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    November 5, 2022

    What exactly do you mean by "working remotely through VPN" ?

     

    Your local machine is just a terminal - or VPN connection is used for remote connection to a data server?

     

    If the latter - then you should NEVER work like that. Copy all the data locally and use VPN connection to synchronise data - but then it's just a regular network server so what's the point of VPN? 

     

    L
    LeanneRyan
    Participating Frequently
    November 11, 2022

    Hi,

     

    Myself & co workers are having this same problem as above, random Read only files one minute & ok next. We are on a network & this has started on & off since the latest update. Is there a fix for this? Sometimes it is saying the file is already open when you save it & it is not actually showing a temporary idlk file as normal.

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