Skip to main content
M
Malcolm Cooke
Participant
December 27, 2013
Answered

InDesign CC crash on starting trackers

  • December 27, 2013
  • 6 replies
  • 18841 views
Please download the attached file to view this post
    This topic has been closed for replies.
    Correct answer Peter Spier

    See Replace Your Preferences for the paths to where ID needs to write the preferences and check the permissions on those and the containing folders to be sure ID can write to them.

    6 replies

    B
    brendad87184928
    Participant
    March 28, 2019

    Thank you so much!! I had the same problem but with InCopy CC2014. After hours trying to solve it (including online support from Adobe), deleting those folders on AppData also worked for me!!! Thanks!!!

    daytonc83433242
    daytonc83433242
    Participant
    March 30, 2022

    Same problem after upgrading yesterday to 17.0.

    I was about to start monkeying with the App Data horse**** but decided to check into Creative Cloud app. There was a button for OPEN so I tried it and it opened.

    Now what?

     

    T
    tomw56784997
    Participant
    May 2, 2017

    Deleting the folders inside AppData (local and roaming) also worked for me.

    K
    krisjes93387634
    Participant
    December 28, 2015

    Thank you!

    F
    freakartdotlv
    Participant
    May 2, 2015

    Worked for me, thank you. You must delete both folders, one from

    Local:

    AppData\Local\Adobe\InDesign

    and roaming:

    AppData\Roaming\Adobe\InDesign

      M
      MxSchatz
      Participant
      April 12, 2016

      I had the same issue and this resolved it!

      Hugo_IFC
      Hugo_IFC
      Participant
      February 16, 2015

      I had this same problem. InDesign CC crashed on "Trackers".

      First I uninstalled and re-installed InDesign through the Creative Cloud app. This did not work.

      Second I went into the App Data Local as well as the Roaming folders, and deleted ALL the content in the "Version 10.0" folder under InDesign.

      My app started up and is working fine now.

        alexanderg16186789
        alexanderg16186789
        Participant
        March 2, 2015

        Great!


        I have just did what you advised and everything started working! Without uninstalling the program!

        Thanks a lot!

        Jeffrey_A_Wright
        Jeffrey_A_Wright
        Legend
        December 28, 2013

        Moving this discussion to the InDesign forum.

        Malcolm Cooke did you receive any error messages during the installation process?  You can find information on how to review your installation logs for error messages at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

        M
        Malcolm CookeAuthor
        Participant
        December 28, 2013

        Hi

        Jeff

        There were errors during instillation I actually deleted InDesign and re installed it through the CC interface. The log files are showing no errors in the install or the crash files in the summary. Crash log is showing Thread 0 Crashed error

        Logical CPU: 0

        Error Code: 0x02000148

        Trap Number: 133

        Cheers Malcolm

        Peter Spier
        Community Expert
        Peter SpierCommunity ExpertCorrect answer
        Community Expert
        December 28, 2013

        See Replace Your Preferences for the paths to where ID needs to write the preferences and check the permissions on those and the containing folders to be sure ID can write to them.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices