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emmab6067404
Participant
August 27, 2018
Question

InDesign CC crashes every time txt is edited

  • August 27, 2018
  • 4 replies
  • 210 views

I have tried reinstalling, deleting cache and ID keeps crashing. I get the spinning wheel on a simple delete or font format and then it crashes. I have also tried exporting the file as an IDML but it crashed before output.

The file is not that large - approx. 44Mb with only a small number of images and 123 pages. It was fine last week but now it seems that all files are behaving the same way.

Does anyone have any ideas as I am desperate

Thanks in advance/

Emma

    This topic has been closed for replies.

    4 replies

    SanyamTalwar
    SanyamTalwar
    Participating Frequently
    August 28, 2018

    Can you please provide more information –

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s) at santalwa@adobe.com?
    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    August 28, 2018

    Is this only happening on one file or on anything you work on? If it’s only one file then hopefully you have an earlier backup to see if the same thing happens with it.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    August 28, 2018

    Try resetting your InDesign preferences to see if that helps:

    Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

    Also see if unticking GPU Performance, found under the GPU Performance tab, helps.

    Luke Jennings
    Luke Jennings
    Inspiring
    August 28, 2018

    Can you give us more details, so we can throw out some ideas?

    What is your OS?

    InDesign Version? applied all updates?

    Font management?

    Working from a server?

    Using Mac Time Machine? (if so you can retrieve a copy of your file from last week)

    Cleaned the font cache?

    Reset preferences? (I believe you need to select this as an option when re-installing)

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