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Participating Frequently
November 28, 2017
Question

Indesign cc crashes on opening

  • November 28, 2017
  • 2 replies
  • 771 views

Help, indesign is crashing on opening.  All software and operating system (Mac) are up to date, does anyone know what is going wrong?

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2 replies

SanyamTalwar
Participating Frequently
November 28, 2017

Can you please provide the following information to help me investigate the issue and send me the asset on santalwa@adobe.com

  • OS
  • System configuration
  • Reproducible Steps – What were you doing when InDesign crashed?
  • Error snapshot or video recording of the issue?
  • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
  • Is the file located on network location? If Yes, Is the issue reproducible if you open the document locally?
  • Is Preference and cache present at default location or at custom location?
  • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?
  • Please provide the log files from your machine? You can get them using log collector tool – https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  • Are you using any external plug-in or extensions? If Yes, Please provide the plug-in(s) or extension(s)
Participating Frequently
November 29, 2017

ok so i figured out that it's isolated to all files created before the update.  If I don't open an old file I can open the program and create a new one.  If i open any old file is comes up with Error 4.

Mike Witherell
Community Expert
Community Expert
November 28, 2017

Try the steps in this troubleshooting guide:

InDesign CC 2018 troubleshooting how-to guide

Mike Witherell
Participating Frequently
November 29, 2017

Have gone through it but still no fix - i figured out that it's isolated to all files created before the update.  If I don't open an old file I can open the program and create a new one.  If i open any old file is comes up with Error 4.

SanyamTalwar
Participating Frequently
November 30, 2017

Please send me few documents with Error 4 at santalwa@adobe.com