Skip to main content
A
alexandere51802575
Participant
April 17, 2018
Question

InDesign CC crashes on starting up trackers

  • April 17, 2018
  • 1 reply
  • 4828 views

I'm unable to open InDesign CC on my machine – the startup pane appears, and InDesign crashes when in reads 'starting up trackers'. Other CC apps are working as normal.

I've tried trashing the preferences, both on startup and by manually deleting the data in Preferences and Caches, and reinstalling InDesign, but the same thing continues to happen.

Crash report:  Process: Adobe InDesign CC 2017 [43123] Path: - Pastebin.com

    This topic has been closed for replies.

    1 reply

    Srishti_Bali
    Srishti_Bali
    Legend
    May 14, 2018

    Hi Alexander,

    Sorry for the inconvenience caused. As you have already tried deleting preferences manually. Please perform a clean uninstallation of InDesign by cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems

    and remove all InDesign folders from following locations:

    Finder > Applications

    ~/Library/Caches

    ~/Library/Preferences

    Reinstall InDesign from Creative Cloud: Learn how to download your Adobe Creative Cloud apps

    Hope it helps!

    Regards,

    Srishti

    damianb_
    damianb_
    Known Participant
    June 22, 2022

    Any reason why this user should HAVE to follow these steps, when they are trying to do their work? The disruption can easily kill off an hour.
    Also don't type 'sorry' and 'regards' if you don't mean it... do you know how facile that comes across as?

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    June 22, 2022

    Hi @damianb_,

    Software systems like anyother system can malfunction due to n number of moving parts, and resolution for malfunctions sometimes do require some extra steps. If we go by your argument then rebooting, booting in safe mode should be banned for troubleshooting. We should acknowledge the fact that sometimes things may be acting wonky due to factors that can't be handled proactively and hence some steps need to be done explicitly, and at the end of the day an Adobe employee is trying to help so I don't think it comes across as facile.

    -Manan

    -Manan
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices