InDesign CC Crashes Upon Copy and Paste Content
I'm part of a small creative team that is putting together a branding guidelines document for a client. My creative director purchased a template (INDT file extension) for us to use as a starting point since we were on a time crunch, but I have run into some issues with this.
While I was able to open the template file and change out the fonts and edit the text in the text boxes, every time I tried to copy and paste a text box, the program would crash. A few things to mention, my company is exclusively virtual so I do work from home, and my current operating system is as follows:
Model: iMac21,1, BootROM 7459.141.1, proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: iMac, Retina 4.5K (4480 x 2520), Main, MirrorOff, Online
Display: DELL P1914S, 1280 x 1024 (SXGA - Super eXtended Graphics Array), MirrorOff, Online
Memory Module: LPDDR4
AirPort: Wi-Fi, wl0: Mar 23 2022 19:44:05 version 18.60.27.0.7.8.129 FWID 01-62606619
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
I started out using the most recent version of InDesign 2022 (17.4), but tried uninstalling and reinstalling the same version, but still kept getting crashes. At some point, InDesign would crash upon startup, but deleting the recovery files from the cache at least let me open the program and the file again. So I tried uninstalling Version 17.4 and rolled back to the last 2021 version of InDesign, (16.4.3).
Upon opening a fresh file using the template my director gave me, I made some edits to the text, changed a few of the fonts... and then I tried copying and pasting something. Again, I got another crash. So I did a few tests with some other InDesign files I had (one was my resume and another was a final version of another InDesign project for an old client) and copying and pasting worked fine there, no crashes. I did a third test and opened up the template file again and tried to copy and paste without making any other edits first... and it crashed. So I am pretty sure that it's something to do with the template file that's causing the issue.
Below is also the beginning parts of the last crash report, and I have a Google doc with the full report on hand if that might be useful that I can put in the replies if anyone's interested. That said, I'm not really sure where to go from here – my creative director has been very understanding about this whole mess, but if anyone has any thoughts as to a potential fix/solution or even just an explanation as to what's causing the issue, I would appreciate the input.
(My current theory is that it might just be an M1 Mac thing, which would suck if there's no solution to that, but at least it only seems to be affecting template files - or this specific template at any rate - and files created from a template save, not other indesign files.)
Process: Adobe InDesign 2021 [58411]
Path: /Applications/Adobe InDesign 2021/Adobe InDesign 2021.app/Contents/MacOS/Adobe InDesign 2021
Identifier: com.adobe.InDesign
Version: 16.4.3.166 (16430)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2022-08-30 11:42:34.5451 -0500
OS Version: macOS 12.5.1 (21G83)
Report Version: 12
Anonymous UUID: F58C781D-359D-F189-A6F8-E07B41DB65BA
Sleep/Wake UUID: 51DA6671-A4D1-4C45-99F8-8FB76E3AD1DD
Time Awake Since Boot: 52000 seconds
Time Since Wake: 11999 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [58411]
VM Region Info: 0 is not in any region. Bytes before following region: 4303699968
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 100854000-10085c000 [ 32K] r-x/r-x SM=COW ...InDesign 2021
Kernel Triage:
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
