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Participant
October 24, 2017
Question

InDesign CC crashes when moving a "Placed" image

  • October 24, 2017
  • 3 replies
  • 652 views

Running InDesign CC on Windows 10. Ever since this morning's update, the software crashes any time I "Place" (Ctrl-D) a JPEG image then try to move it. Cleared my Preferences based on advice found in another thread, but that doesn't seem to have helped.

Placing text on top of imported images is 90% of what I do with InDesign and I'm on a deadline, so I'd appreciate whatever advice people might have. Thanks in advance.

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    3 replies

    Participant
    October 24, 2017

    Thanks, you two. Those sound like good solutions. Adobe tech support just fixed it right quick by renaming the Preferences folders. Nothing to see here.

    Bill Silbert
    Community Expert
    Community Expert
    October 24, 2017

    When you cleared your preferences did you use the keyboard command or did you manually delete them? If you did not manually delete them try that but make sure that you delete the preference files from any previous version that you have. Delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language> for any version that you might have. Make sure that InDesign is closed when you do this. When you relaunch the program it will create a new preference file for CC 2018 alone. Launch CC 2018, save a test file then quit the program and restart your computer. A test that I did showed that CC 2018 was not making a complete preference folder for itself when there were other preference folder existing. Hopefully, this will help.

    Barb Binder
    Community Expert
    Community Expert
    October 24, 2017

    Knowing that you are a.) on deadline and b.) already deleted the InDesign Defaults and InDesign SavedData files (if you didn't actually do that scroll down a little and follow the instructions to remove those files: Troubleshooting 101: Replace, or "trash" your InDesign preferences ) then you might want to return to CC 2017 until you have time to figure it out.

    If you already removed it, you can reinstall it via the CC Desktop app:

    ~Barb at Rocky Mountain Training