InDesign CC Shift Key not working

This was my problem, this is extremly weird... The anti virus that I have is Webroot SecureAnywhere and was messing with my indesign. Damn

Hi, guys. I was facing the same issue with InDesign, Photoshop and Illustrator.

None of the previous tips worked for me, but I found out that the problem, in my case, was the latest driver for my Wacom tablet.

Replaced it whit a previous version and now it's working just fine. Maybe it can help others who couldn't solve the issue either.

Dear Adobe, can you please try to fix this problem. Somehow it became worse, I had it before just in Photoshop with zooming in-out. Now it also hit Illustrator with dragging en copy.

I can't do my work properly since it's too irritating. Please please please

Is there a respons from Adobe in earlier threads? Since a little bit of Google shows this is a problems in earlier versions as well.

I'm having the same problem and i don't have Webroot or other virus software. I'm on a MacBook Pro that recently had a new SSD installed, and now I can't use Shift to select multiple items, Option-drag to copy items, Shift to scale objects, etc. in all the CC programs. I also closed Chrome and InDesign, then opened it back up and it still doesn't work. I uninstalled and reinstalled InDesign (the program i'm mainly trying to use right now where i noticed the issue) and restarted multiple times.

Any other suggestions?

Webroot was the problem for me too. I paused Secure Keyboard entry. Thank you for this solution! I was losing my mind.

Instant fix for me

"close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences"

Troubleshooting 101: Replace, or "trash" your InDesign preferences

Mine is my wacom tablet (driver).  My shift, command, and alt were not working ONLY when in combination with my pen "click" in Illustrator (ie: click+shift to contrain proportions when scaling, or click+alt to select object beneath another). I cannot work without this feature, would be a huge back step for my workflow.

Going to try installing an older driver, as I've had (other) problems with my mac at work (it freaked out and clicked a million times in a row all over the place and deleted my whole project folder with no trace) and it was because it was too new of a driver for that operating system.

I tried every suggestion that worked for others in this thread and none of that worked for me. I'm not on a network and don't have webroot. Turning off smart guides did nothing. Restarting did nothing. Closed everything else, did nothing. In fact, I just installed OS on a new hard drive yesterday and the ONLY other things I've installed have been google chrome, Wacom Intuous driver, Illustrator, Indesign and Photoshop. Never had this problem before updating OS, but hey, that's updates for you.

Thanks for the advice:

"Steve Werner Aug 11, 2015 1:18 AM (in response to lennartk502178)

It is almost certain that there is some conflicting utility, extension, or browser plug-in that is "grabbing" the use of the Shift key."

Perfect solution

The webroot antivirus turned off and the shift command works again.

Just happened to me again today, lost work. This thread has over 20,000 views, guess i was wrong about it being a niche issue. Adobe really needs to stop shifting the blame to third party software and just fix this bug.