Mac mini M4 (macOS Sequoia 15.3.1) with InDesign CC24, and the problem happens mainly when:Copying a file from server → Desktop → sometimes shows error, second attempt works.Copying a file from Desktop → Local drive → no error.Sometimes the file becomes corrupted or InDesign quits unexpectedly.

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gopinath_6956

Participant

Question

InDesign CC24 file corrupt

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Mac mini M4 (macOS Sequoia 15.3.1) with InDesign CC24, and the problem happens mainly when:

Copying a file from server → Desktop → sometimes shows error, second attempt works.
Copying a file from Desktop → Local drive → no error.
Sometimes the file becomes corrupted or InDesign quits unexpectedly.

G

gopinath_6956Author

Participant

Hi Team,

We are again encountering an InDesign corruption issue. This time, we are using Adobe InDesign CC 25, and while making corrections, the file became corrupted.

I have tried the following methods:

Saving the file – not possible.
Converting the file to IDML format – the application quits unexpectedly.
Moving pages to a new document – the file still quits.

Finally, I identified the issue with the F-Master page, but I am unsure how to delete it. Attempting to delete the master page causes the file to quit automatically.

Could you please suggest a safe method to remove this corrupted master page?

Thank you.

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gopinath_6956Author

Participant

Please refer the Indesign version attached.

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leo.r

Community Expert

In addition to other questions:

-What kind of server is that?

-Do you ever have the same problem when copying any non-InDesign files?

Also, as far as I understand, the copying problem doesn't actually involve InDesign. The file becomes corrupted while being copied by the Finder, as a result of which InDesign can crash on an attempt to open such a corrupted file. Is that correct?

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gopinath_6956Author

Participant

Q: Do you ever have the same problem when copying any non-InDesign files? Yes

Q: Also, as far as I understand, the copying problem doesn't actually involve InDesign. The file becomes corrupted while being copied by the Finder, as a result of which InDesign can crash on an attempt to open such a corrupted file. Is that correct? yes correct.

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leo.r

Community Expert

Q: Do you ever have the same problem when copying any non-InDesign files? Yes

By @gopinath_6956

OK, then this issue is not related to InDesign in any way.

You also didn't mention what kind of server you're using.

To solve this issue, you need to contact your server manufacturer (or whoever is providing its support), or your IT department, or/and Apple support or user forums. But your InDesign installation doesn't seem to have anything to do with this problem.

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Anubhav M

Community Manager

Hello @gopinath_6956,

Thanks for reaching out. Would you mind confirming the exact version of InDesign, and if you see this behavior only when working from an external drive/server, so we can better assist you?

Looking forward to hearing from you.

Anubhav

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gopinath_6956Author

Participant

InDesign Versions: 19, 19.5, 19.5.4, and 19.5.5 – applicable for all versions on both local drive and server.

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Harshika Verma

Community Manager

Thanks for sharing the information. Is it possible for you to update InDesign to the current version, i.e 20.5? If yes, would you mind updating and let us know if the issue persist?

We will be happy to assist you further.

Thanks,

Harshika

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