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Participating Frequently
September 24, 2023
Question

indesign chrash

  • September 24, 2023
  • 6 replies
  • 729 views

Hi.

Today I wanted to work at a InDesign file. But suddenly the program will not start??? The only information is there is a problem????

I am using wondows. Anyone who knows what is wrong???

 

Best

Kim

 

This topic has been closed for replies.

6 replies

Participating Frequently
September 26, 2023

I had the same problem with InDesign 16.4 on Mac OS Morave! The older versions are not online, but Adobe gave me an installation of 16.0 that runs. But it can not be that we have to downgrade because of the changes, Adobe MUST ensure that an older running system remains stable!

Participant
September 26, 2023

Same problem here, on macOS, on multipe mac, InDesign CC 17 all versions crash on launch. 2023 version is working.

Participant
September 26, 2023

Same here, couldnt open InDesign and the rest of my adobe programs work well... But I need to open my file in InDesign!! ASAP 

September 25, 2023

Install InDesign v17.4. That is the only version of InDesign 2022 that will work. Nothing newer, nothing older.

KTGworksAuthor
Participating Frequently
September 25, 2023

Thank you

17.4 is working!

Best

Kim

Community Expert
September 25, 2023

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

=======

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

======

 

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

 

 

KTGworksAuthor
Participating Frequently
September 25, 2023

Hi

Thanks for the advise. But sorry it do not work

Best

Kim

Bill Silbert
Community Expert
Community Expert
September 24, 2023

Please provide information about what version of InDesign and what version of Windows that you are using. Please also report any recent updating that you might have done to either InDesign or your operating system. Also provide a screenshot of any error alerts that might have popped up on your screen. Otherwise there is not enough information here to help you.

KTGworksAuthor
Participating Frequently
September 24, 2023

It is windows 10, and the problem started using ID 16.4 I hav enow 17, but it is still the same. And all my othe Adobe is working.