InDesign Cloud Document Stuck on Loading and Won't Open

Question

My file gets stuck loading whenever I try and open it. I’m successfully able to open other PDFs, files larger than this one, & files within the same project. I was able to open this file 20min before Adobe stopped working with it. So far, I’ve tried the following:

updating adobe
resetting font files
turning off OneDrive link to prevent it looping to find missing image links
deleting/re-installing InDesign
resetting Adobe’s recovery files (Windows)
I’ve looked through every folder on my computer for any backup & I cannot find one anywhere

It throws no error codes, please help me. I’m an architecture student trying to finish my portfolio by tomorrow & now I’m freaking out that I won’t even be able to finish by then. I’ve been trying to fix this for two and a half hours.

leo.r · Accepted Answer

My files are also only on adobe CloudIf your InDesign file is a cloud document, then you can also retrieve earlier versions. Select your file in the Creative Cloud app, choose ‘open on web’, then check the Timeline feature to see earlier versions.

leo.r · Answer

First, try these general troubleshooting steps:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

Also, if your file is on OneDrive, then OneDrive makes its own incremental backups of the last 30 days.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.