Skip to main content
N
no�l_3429
Participant
July 30, 2025
Question

InDesign Cloud File Fails to Open and Shows Sync Error

  • July 30, 2025
  • 2 replies
  • 118 views

Hi everyone, hope someone could give me advice on the following problem:

 

Since a few days one of my files isn't working in Indesign anymore. When I open it I have to wait for quite long, just to get an error. Other files still work. I also can't download the file elsewhere anymore. Also, nearly everytime it now says in Indesign the file needs to synchronize and it takes very long. I tried finding the problem through ChatGPT and tried a lot of different things, but it seems like the file is corrupted (out of nowhere). 

Putting it back to an older version also doesn't work properly. In addition, I only have the file in the cloud, so not locally saved. 

 

Any ideas/experience with this type of problem? Or advice in general?

 

 

<Title renamed by MOD> 

2 replies

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
August 1, 2025

Hi @no�l_3429,

 

Thank you for sharing the file link. I'm checking with our product team regarding this.

 

In the meantime, could you create and share a short screen recording showing what happens when you try to open the file in InDesign? Seeing the exact behavior will help me document the issue more clearly and investigate it further with the team.

 

Looking forward to your update.

Abhishek

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
August 20, 2025

Hi @13511900_3429,

 

Thanks again for sharing all the details, the file link, and the screen recording. I've logged a bug for this issue and the product team is actively looking into it.

In the meantime, could you please share your system logs using the Creative Cloud Log Collector tool, so we can investigate further? You can download and run the tool from this link: https://adobe.ly/4oHBHGv.

Once you've collected the logs, please share the generated file here or via DM. This will help the team diagnose the problem more precisely.

Looking forward to your update.

 

Best,
Abhishek

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
July 30, 2025

Hi @no�l_3429,

 

Thanks for sharing the details, and I'm really sorry to hear the file isn't opening properly.

Could you confirm which version of InDesign you're currently using and the operating system? Also, is this happening only with this particular file or with others as well?

Please try signing out and back into the Creative Cloud desktop app to make sure the sync completes properly. Once done, check if the file opens.

Also, try reverting the document to an earlier version using the steps in this article: View and manage versions of cloud documents. Let me know if that helps.

If you're still facing issues, feel free to share the link to the file using the steps here: Share public links to Creative Cloud files and folders.

If the file contains confidential content, you're welcome to send it via DM on the community.

 

Looking forward to hearing how it goes.

Abhishek

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices