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L
lyn100
Inspiring
February 19, 2021
Answered

Indesign cloud: malfunctions every few days

  • February 19, 2021
  • 3 replies
  • 332 views

Every few days, when I open Indesign, it comes up with a blank black screen (normally the opening screen shows all the latest projects I am working on). I can access my existing files from the pull down menu and everything seems to work, but I cannot open a new file. The only solution I have found is to keep reinstalling Indesign ... but I shouldn't have to keep doing this! I tried contacting Adobe support and was on hold for two hours and the individual I spoke to wasn't very knowledgeable and finally we agreed that I should reinstall, which I did and everything went back to normal. But as I said, every few days the problem reoccurs.

Any advice (not too technical please) would be appreciated. tx

This topic has been closed for replies.
Correct answer Eugene Tyson

Reset your preferences or failing that you can use Creative Cloud Cleaner tool

Here's a small blog post I wrote to help

https://indesign-fixer.blogspot.com/p/indesign-not-working-as-expected.html

 

3 replies

L
lyn100Author
Inspiring
February 27, 2021

I finally hung on the phone for hours and got an adobe technician who was able to fix the problem ... he removed some file and the black page is gone. thanks

Geоrge
Geоrge
Legend
February 20, 2021

There is no any InDesign Cloud. May be you are from the future? 

 

Here the link that can help you - https://community.adobe.com/t5/indesign/troubleshooting-weird-indesign-problems-101-error-new/td-p/11006337?page=1

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner
E
Community Expert
Eugene TysonCommunity ExpertCorrect answer
Community Expert
February 20, 2021

Reset your preferences or failing that you can use Creative Cloud Cleaner tool

Here's a small blog post I wrote to help

https://indesign-fixer.blogspot.com/p/indesign-not-working-as-expected.html

 

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