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R
rogue
Participant
February 9, 2021
Answered

InDesign completely unresponsive when opening

  • February 9, 2021
  • 3 replies
  • 744 views

I've been trying to research and figure this out for about a month with no luck. Suddenly, InDesign no longer works. When I launch, it goes through the typical startup screen, then opens the welcome page just fine. Then, I can NOT click on anything. I can't minimize it, click any menus, launch buttons, etc. It acts like it is unresponsive but I get no errors as such. The only thing I can do is go to task manager to close it. 

Things I've tried:

-uninstalling/reinstalling

-installing different versions (both 2020 and 2021 versions do this)

-resetting preferences (via ctrl-alt-shift)

-manually deleting all pref and cache folders manually and restarting program

 

When I go to task manager it shows 0% CPU usage. 

 

Has anyone else had this happen and know a fix? This is getting to the level of urgent!

This topic has been closed for replies.
Correct answer Ashutosh_Mishra

Hi there,

 

I hope your issues is resolved now. If it isn't, I'd request you to follow this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1) & let us know if it helps.

 

Regards,

Ashutosh

3 replies

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
February 21, 2021

Hi there,

 

I hope your issues is resolved now. If it isn't, I'd request you to follow this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1) & let us know if it helps.

 

Regards,

Ashutosh

Bill Silbert
Community Expert
Bill SilbertCommunity Expert
Community Expert
February 9, 2021

Is your Windows 10 updated to the most recent version? Are you sure that the problem is program related and not a problem with your computer?

R
rogueAuthor
Participant
March 2, 2021

Yes, Windows 10 is up-to-date.  I don't know if it is OS related or program related, but I know it ran fine, and then after some updates it no longer works. As I said before, it fully loads, but the home screen and the entire interface is unusable. 

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
March 2, 2021

Any third-party plugins/extensions? Any third-party anti-virus?

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
February 9, 2021

Which OS version?

How much RAM and spare disk capacity do you have?

Try Adobe Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

R
rogueAuthor
Participant
March 2, 2021

Windows 10 (up-to-date)

32GB ram

50+ GB of space available

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