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lizamijburgh
Participant
Oct 17, 2024 10:20 AM UTC
Question

InDesign Constantly Crashing

I am having issues with InDesign 2025 constantly crashing. I even installed older versions in an effort to solve the problem. When I open the application, it freezes, and I have to force quit to close it. It is completely unusable. I have a new desktop computer running Windows 11, enough RAM and a high-speed internet connection. I have uninstalled and reinstalled. Furthermore, I cannot download or open my creative cloud files. It simply says: "Download failed". Any ideas?

    42 replies

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    JosieLynMilliron
    JosieLynMilliron
    Participant
    Jan 9, 2025 2:08 AM UTC

    I have this same problem. Spent hours today trying to fix it, unstalled creative cloud, cleaned everything, NOTHING. Still crashes after all of that effort. I am furious. 

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      Abhishek Rao
      Community Manager
      Abhishek RaoCommunity Manager
      Community Manager
      Jan 9, 2025 4:10 PM UTC

      Hi @JosieLynMilliron,

       

      Sorry to hear you're facing issues. Could you please share the following:

      1. InDesign version and OS details.

      2. Does the problem occur with specific files or new ones?

      3. When did this start, and have there been any recent changes to your system (new apps, antivirus, etc.)?

      4. Have you tried launching your machine in safe mode?

       - Windows Safe Mode

       - macOS Safe Mode

       

      Also, have you submitted a crash report? If not, please submit one during the next crash and share the details. Ref: Submit Crash Reports

       

      Let me know!

       

      Best,
      Abhishek



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      Vivek-Sharma
      Community Manager
      Vivek-SharmaCommunity Manager
      Community Manager
      Oct 17, 2024 11:16 AM UTC

      Hi, Sorry for the trouble. Please try the steps mentioned in the links given below:-
      InDesign crash on Launch
      InDesign crashes while working on a document


      ^VS

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      Palace Lady
      Participant
      Oct 24, 2024 3:22 PM UTC

      I have the exact same problem, ever since that update (that I didn't ask for, all of a sudden Indesign 2024 was gone). And so no, Adobe, your solutions are not working, and I shouldn't have to look for them anyway, just make a product that works! 

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        Abhishek Rao
        Community Manager
        Abhishek RaoCommunity Manager
        Community Manager
        Oct 24, 2024 3:41 PM UTC

        Hi @Palace Lady,

         

        I understand how frustrating it can be when a sudden update causes disruptions. I'm here to help! Let's try to get this sorted.

        Please follow the steps outlined in these articles, which address common performance and crashing issues:

        1. [Resolve Slow Performance and Unexpected Behavior](https://adobe.ly/3C6SvD2)
        2. [Troubleshooting InDesign Crashes](https://adobe.ly/3YAdAP3)

        These guides provide detailed troubleshooting instructions that have helped many users resolve similar issues.

        If the problem persists after following these steps, let me know, and we can explore additional solutions together!

         

        Best,  
        Abhishek



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