InDesign crasches after photoplacements

Question

When placering photos or others assets in InDesign - the software “dies”. I can still save the document, but the cursor changes into the “waiting” icon and InDesign is almost unsuable.
And I have to hard reset the application (wont shut down) in Task Manager.

Searching the internet and using AI I found these solutions:
01 Disable Microsoft Defender (installed BitDefender instead) /bad AI advice
02 Disable GPU use in InDesign /bad AI advice
03 Delete the APP/USER/ROAMING and LOCAL folders for InDesign /bad AI advice
04 Placing the files on desktop to avoid network and cloud systems. /bad AI advice
04 Disable Adobe Fonts /bad AI advice
05 Disable Ransomeware detect /bad AI advice

Nothing works… and the “funny” part is - its on two different computers! My work-pc and my home-pc.
Issue has been going for months now… and it is almost impossible to work with.
Have to hard reset InDesign and relaunch again - place a few assets… crash - hard reset and so on.

HELP REALLY NEEDED!

leo.r · Accepted Answer

Disable Generative AI options in Preferences.

Abhishek Rao · Answer

Hi ​@MG-Denmark,Thank you for confirming that disabling the Generative AI options resolved the issue. I'm sorry for the experience you've had.I'd like to let you know that we have a bug logged for an issue where placing or updating linked images in InDesign can cause lag, freezes, or the application to become unresponsive. Since disabling the Generative AI option resolved the problem, your case appears to be related to the issue being tracked here:https://community.adobe.com/questions-671/indesign-freezes-when-placing-updating-placed-files-help-1557069Our engineering team is actively investigating this issue, and I'll keep you posted here as soon as I have any updates. Thank you for your patience.Best,Abhishek

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.