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Davor Zivkovic
Davor Zivkovic
Participating Frequently
March 27, 2021
Answered

InDesign crash at startup on Windows 10

  • March 27, 2021
  • 1 reply
  • 2654 views

Hi everybody,

I can't run InDesign 2021. It always crashes during startup. I already sent crash report. I try to reset preferences, clear preferences folder, reinstall (with clean installation tool). InDesign 2020 works fine. 

Does anybody have some advice?

This topic has been closed for replies.
Correct answer Derek Cross

I also try with differnet versions of graphics card and motherboard drivers.


I'm not sure which country you're in but I suggest you contact Adobe support (I think in India), they may, with your permission, take over your computer and have a look and see what's going on. Here's a screenshot of the contact page from the UK, yours may look different.

 

 

 

1 reply

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
March 27, 2021

How much RAM and spare disk capacity do you have?

Davor Zivkovic
Davor ZivkovicAuthor
Participating Frequently
March 27, 2021

Hi Derak,

I have 64GB of RAM and more then 700GB free space on spare disk.

Davor Zivkovic
Davor ZivkovicAuthor
Participating Frequently
March 27, 2021

I'll wait to see how you get on

(Have you tried uninstalling InDesign 2021 using the drop-down menu in the Creative Cloud app and reinstalling it again?)


I just try in safe mode, but it still crash at start. I will now try to reinstall from CC app.

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