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YENI TATIANA SARTORI
Participant
December 4, 2024
Question

indesign crash, impossible to solve

  • December 4, 2024
  • 1 reply
  • 692 views

good morning, indesign keeps crashing for the last four days out of the blue, without having ‘touched’ anything, I have uninstalled and reinstalled the program dozens of times, deleted preferences, deleted the application from everywhere on the pc even emptied the recycle bin, I have also deleted the application cache.
I have also used adobe creative cloud cleaner tool and followed the instructions.
I have also tried installing earlier versions than the latest and also indesign beta, I have rebooted the pc and also turned off. Indesign always shows a crash, my pc is MacBook Pro M4 and other people with the same pc do not experience this problem, I don't think it is the problem, I kindly request your assistance, urgently.

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1 reply

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
December 4, 2024

What version of InDesign? What operating system (full version number) If you have Magnet installed, turn it off.

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
December 4, 2024

Hello @YENI TATIANA SARTORI,

 

Thank you for reaching out and providing detailed information about the issue. I understand how frustrating it must be to face repeated crashes despite all your efforts. Let’s work together to resolve this.

To begin with, could you confirm the following details?

  1. Did you make any changes to the application settings, configuration, or install any plugins before the crashes started?

  2. Have you tried opening InDesign in Safe Mode to see if the issue persists? You can follow this guide to boot your Mac in Safe Mode.

  3. Crash Instances:

    • At what point does the application crash? Is it during launch or while performing specific actions?
    • If it crashes at launch, this guide might help: InDesign crashes on launch.

  4. Did you submit a crash report via the Adobe Crash Reporter tool? If so, sharing the report ID here will allow us to investigate further. Learn more about submitting crash reports here.

Once you share this information, we can explore more targeted troubleshooting steps. Thank you for your patience, and I look forward to helping you resolve this issue as soon as possible.

 

Best, 
Abhishek Rao

Y
YENI TATIANA SARTORIAuthor
Participant
December 5, 2024

Good morning, thank you for your prompt reply,
I have not made any changes to the settings, nor installed any plugins.
Yes I have tried opening idesign in Safe Mode.

The Indesign shutdown happens before you open the program and yes I did all the tests with the guide in the link.
I have sent a lot of reports and I think you mean this with report ID:

{"app_name":"Adobe InDesign 2025","timestamp":"2024-12-04 17:32:53.00 +0100","app_version":"20.0.1.32","slice_uuid":"fb409b9d-73ed-3f7f-8f41-0d4322185132","build_version":"20010","platform":1,"bundleID":"com.adobe.InDesign","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.1.1 (24B2091)","roots_installed":0,"name":"Adobe InDesign 2025","incident_id":"B64E04B0-D884-4CE9-8ED5-A3A475652BB2"}

{

 

Kind regards,
Yeni Tatiana Sartori

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