Skip to main content
M
Meli T
Participant
May 21, 2023
Answered

Indesign crashes a few seconds after splash screen loads

  • May 21, 2023
  • 1 reply
  • 1675 views

Hi, my Indesign crashes when the title screen shows up. I've uninstalled and reinstalled but it still happens.

Attached is the crash code.

 

This topic has been closed for replies.
Correct answer Meli T

With regards to the creative cloud cleaner tool, is it a 'clean everything CC' or can I just clean the Indesign installs?


Found out that this worked: https://community.adobe.com/t5/indesign-discussions/indesign-2021-won-t-launch/m-p/10134860/page/2

 

Indesign now starts up.

1 reply

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
May 21, 2023

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

----

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

M
Meli TAuthor
Participant
May 21, 2023

Thanks, just tried this, I reset my preferences. Now the Splash Screen loads up everything, disappears, then nothing. Indesign doesn't show up.

 

Restarted my pc just in case and same thing. Indesign Splash Screen loads up, then disappears and then nothing.

M
Meli TAuthor
Participant
May 21, 2023

With regards to the creative cloud cleaner tool, is it a 'clean everything CC' or can I just clean the Indesign installs?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices