InDesign crashes after computer sleeps

Forum|Forum|5 years ago
March 1, 2021
1 reply
1021 views

Hopefully somneone can help.

InDesign (16.1) crashes every time after my computer wakes from sleep.

Computer: iMac (Retina 5K, 27-inch, 2020), 3.6 GHz 10-Core Intel Core i9, 128 GB 2667 MHz DDR4, maxOS Big Sur version 11.2.1.

Thanks

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Derek Cross

Community Expert

Try resetting your InDesign preferences to see if that makes any difference:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

D

defaultatoee5204kieAuthor

Participant

Hi,

Thanks for the response.

Yes, I have tried resetting InDesign preferences. I'm afraid this doesn't fix the problem.

Derek Cross

Community Expert

Might be worth using the Adobe Cleaner Tool: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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