Participating Frequently

Question

InDesign Crashes at 50% During File Packaging

Forum|Forum|1 year ago
September 6, 2024
3 replies
1103 views

Hello,

Please, may someone advise how to fix the issue with my indd app ?

Everytime I package a file, it fails, the blue process bar gets to to 50% and then it happens = the app fails, packaged folder contains only indd file, no idml file even if it was chosen to be processed. Fonts and Links folders empty ......This started like 1 month ago, I tought it is bug that will be solved soon, but the issue is still the same. / FYI - packaging in Ai is completely fine.

Device: MacBook Pro, M3.

macOS: Sonoma 14.6.1.(23G93)

Thank you !

Monika

Bug

This topic has been closed for replies.

Mike Witherell

Community Expert

One way to test whether it is a bad textframe or image on a specific page of the document is to export all pages as JPG images. This often crashes on the page with the bad object. Indirectly, this can help you troubleshoot and find out whether the document/page/object is corrupt.

Mike Witherell

Robert at ID-Tasker

Legend

@Mike Witherell

Unfortunately, it doesn't work all the time.

I don't have time right now to find the thread - but it was less than two weeks ago - I'll find it later today.

Exporting to separate PDF pages is better - IF it won't fail instantly.

Then only "divide and conquer" method - mentioned by @Eugene Tyson.

E

Eugene Tyson

Community Expert

A bit off topic but might provide some humour.

On more than one occassion I had similar issue with PDF export - and I did the divide and conquer, Pages 1-50 exported fine. Then exported pages 51 onwards and it worked.

I just combined the PDF

There was no answer why it failed both sides exported fine.
I could do page 1 to 2nd last page
I could do page 2 to last page
It wouldn't export from 1 to last page.

It was bizarre - never have figured out why it happens sometimes.

Robert at ID-Tasker

Legend

@Monika263133299z1w

Have you checked IDML and PDF to be created during packaging?

Do each one "manually" - to see which one fails.

M

Monika263133299z1wAuthor

Participating Frequently

I unticked idml from the packaging process and it worked, then I save the idml file separately as idml...... but I would like to know why this is hapenning as I did not experience that when I was given my new company macbook last November, it was working properly but this issue with packaging started like month ago ..... and I do not know why ....

Robert at ID-Tasker

Legend

@Monika263133299z1w

You never confirmed if it happens with all INDD files - or just one?

Abhishek Rao

Community Manager

Hi @Monika263133299z1w,

I'm sorry to hear that you're facing this issue while packaging files in InDesign! I understand how frustrating it can be when the process fails halfway through.

To help troubleshoot this further, could you please confirm if the issue happens with all InDesign files or just one specific file? If possible, would you be open to sharing the problematic .indd file with us for testing?

In the meantime, try the following:
1. Reset Preferences: You can do this by holding down "Ctrl + Alt + Shift (Windows)" or "Cmd + Option + Shift (Mac)" immediately after starting InDesign, and then selecting "Yes" when prompted to reset. Reference: Set preferences in Adobe InDesign

2. Double-check the packaging settings and see if turning off certain options (like IDML generation) changes the result.

Additionally, might want to go through similar community post: Solved: Indesign file won't package - Adobe Community - 10555762

Let me know if any of these help, and feel free to share any additional details so we can assist you further!

Best,
Abhishek Rao

E

Eugene Tyson

Community Expert

Great suggestions from all so far

I like to see what is causing the fail.

To do this I make a copy of the file to test on

Then on the copy - delete 50% of the pages - maybe the last half of it

Then try the package - if it doesn't fail on that then I would do it again but take the other half and see if it fails on that side of it.

Once you narrow it down by deleting content/pages you can find your problematic page(s)

It could be an image, a text frame, a font, a graphic, a style etc

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