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June 30, 2022
Question

Indesign crashes at launch

  • June 30, 2022
  • 1 reply
  • 98 views

Can someone help me with this problem that I'm having?
Everytime when I launch Adobe Indesign 2022 after 5 seconds it is crashing. 
I have already uninstalled and installed it like ten times.
I have repaired Visual C++ 

And also have removed these maps: 

  • InDesign_Cache=%USERPROFILE%\AppData\Local\Adobe\InDesign\
  • InDesign_Preferences=%USERPROFILE%\AppData\Roaming\Adobe\InDesign

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Naam van toepassing met fout: InDesign.exe, versie: 17.0.0.96, tijdstempel: 0x615e06a0
Naam van module met fout: ucrtbase.dll, versie: 10.0.19041.789, tijdstempel: 0x2bd748bf
Uitzonderingscode: 0xc0000409
Foutmarge: 0x0000000000071208
Id van proces met fout: 0x2f2c
Starttijd van toepassing met fout: 0x01d88c8f5f473e9a
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe InDesign 2022\InDesign.exe
Pad naar module met fout: C:\WINDOWS\System32\ucrtbase.dll
Rapport-id: b488764d-aed3-47eb-9fc0-f181388e2655
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:

 

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I have also attached the crash report. 

Thank you so much

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Legend
July 4, 2022

Hi @ellent60567136 ,

 

We're so sorry to hear about the trouble. The current version of ID is 17.3 so would you mind updating to the latest version and then test ID again? If it's still crashing, please uninstall ID using the Adobe Cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install ID again and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh