Participating Frequently

Question

InDesign crashes every time I try to open the app

14 replies
737 views
Translate

Please download the attached file to view this post

15550720.doc

Bug

leo.r

Community Expert

How much RAM do you have? I don't see this info in the log.

Translate

D

default0wuf4gtbttf2Author

Participating Frequently

16GB of ram, thanks

Translate

D

default0wuf4gtbttf2Author

Participating Frequently

It's not super old, was the macbook pro from either 2021 or 2022. Would need to check, but was essentially the best available without going to crazy price levels, so needed to come direct from Apple rather than from a regular retailer.

The issue has been limited to only indesign with illustrator and photoshop having no crashing issues

Translate

Peter Spier

Community Expert

You mentioned a recent OS update. Did this start before or after that?

Translate

D

default0wuf4gtbttf2Author

Participating Frequently

Before. The update I did after trying a plethora of other fixes first.

Translate

davecourtemanche

Legend

Have you tried rebooting into Safe Mode (shift key on launch) and trying? Have you tried another user on the computer?

Translate

Anubhav M

Community Manager

Hi @default0wuf4gtbttf2,

Sorry to hear you're experiencing this issue. Could you please try the steps outlined in this help article: (https://helpx.adobe.com/indesign/kb/crash-on-launch.html) and let us know if they help?

Also, please submit the crash report using your Adobe email address and share the report ID here so we can track it quickly. You can follow the instructions in this guide: (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html).

Looking forward to your update.
Anubhav

Translate

D

default0wuf4gtbttf2Author

Participating Frequently

Hi thanks,

All done still same issue.

File: AdobeLogs_20251017_225017_877-mac-GS.zxp

Translate

Anubhav M

Community Manager

Hello @default0wuf4gtbttf2,

I'm sorry to hear the suggestions did not help. It seems the logs did not come through. Could you upload the crash logs to a file-sharing service and share a link to the file(s) so we can check it with the team?

Note: When sharing the file, please make the link public and enable the option to save a copy/download (if available).

Looking forward to hearing from you.
Anubhav

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.