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default0wuf4gtbttf2
Participating Frequently
October 17, 2025
Question

InDesign crashes every time I try to open the app

  • October 17, 2025
  • 3 replies
  • 667 views
Please download the attached file to view this post

    3 replies

    leo.r
    Community Expert
    leo.rCommunity Expert
    Community Expert
    October 18, 2025

    How much RAM do you have? I don't see this info in the log.

    D
    default0wuf4gtbttf2Author
    Participating Frequently
    October 24, 2025

    16GB of ram, thanks

    D
    default0wuf4gtbttf2Author
    Participating Frequently
    October 24, 2025

    It's not super old, was the macbook pro from either 2021 or 2022. Would need to check, but was essentially the best available without going to crazy price levels, so needed to come direct from Apple rather than from a regular retailer.

     

    The issue has been limited to only indesign with illustrator and photoshop having no crashing issues

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    October 17, 2025

    You mentioned a recent OS update. Did this start before or after that?

    D
    default0wuf4gtbttf2Author
    Participating Frequently
    October 17, 2025

    Before. The update I did after trying a plethora of other fixes first.

    davecourtemanche
    davecourtemanche
    Inspiring
    October 17, 2025

    Have you tried rebooting into Safe Mode (shift key on launch) and trying? Have you tried another user on the computer?

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 17, 2025

    Hi @default0wuf4gtbttf2,

    Sorry to hear you're experiencing this issue. Could you please try the steps outlined in this help article: (https://helpx.adobe.com/indesign/kb/crash-on-launch.html) and let us know if they help?

    Also, please submit the crash report using your Adobe email address and share the report ID here so we can track it quickly. You can follow the instructions in this guide: (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html).

    Looking forward to your update.
    Anubhav

    D
    default0wuf4gtbttf2Author
    Participating Frequently
    October 17, 2025

    Hi thanks,

     

    All done still same issue.

     

    File: AdobeLogs_20251017_225017_877-mac-GS.zxp

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 17, 2025

    Hello @default0wuf4gtbttf2,

    I'm sorry to hear the suggestions did not help. It seems the logs did not come through. Could you upload the crash logs to a file-sharing service and share a link to the file(s) so we can check it with the team?

    Note: When sharing the file, please make the link public and enable the option to save a copy/download (if available).

    Looking forward to hearing from you.
    Anubhav

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