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christianw81698368
christianw81698368
Known Participant
June 21, 2022
Answered

Indesign crashes on launch and when previewing pages

  • June 21, 2022
  • 1 reply
  • 913 views

Indesign crashes on my PC now all of the time.
Weeks ago I could start at least every tenth time I tried, now I cannot open the app anymore no matter what I do. I keep on sending crash reports to adobe but there is no help in sight.
I have to finish a project urgently so this is a nightmare.
I already tried all the hints from the website, now I need real help.
I do not now what parts of the crash report are most telling but here is the first part.
Any idea anyone?

<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe InDesign(64 bit)" applicationVersion="17300" build="17.3.0.61" source="Windows-Client" crashType="n/a">

<time year="2022" month="6" day="21" hour="11" minute="37" second="44" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>

<user guid="2aae6aef-3d30-4fd6-a082-b143331d8d5d"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="32486" machine="Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz" model="Intel64 Family 6 Model 165 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="2400 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro RTX 5000 with Max-Q Design" description="NVIDIA Quadro RTX 5000 with Max-Q Design" driverDate="20211213000000.000000-000" driverVersion="30.0.14.7291" videoModeDescription="1920 x 1200 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1EB5&#38;SUBSYS_22B817AA&#38;REV_A1&#92;4&#38;102E44C2&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20211115000000.000000-000" driverVersion="30.0.101.1122" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9BC4&#38;SUBSYS_22B817AA&#38;REV_05&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE66A0FE40">

 

 

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi Eugene,
I am using a Thinkpad P15. The docking station is a lenovo Thunderbolt dock. Charger is a lenovo 230W.

Please see more specs below.


Since I opened Indesign days ago I did not shut down as I do not know what time it will take me to get the app running again.
So I could not test if it is a power/charger problem or maybe a device connected via dock/USB (Wacom tablet, Printer, Screen...).


I will try and test the next time I can shut down my PC.

But maybe you can already draw conclusions from this.


Prozessor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz
Installierter RAM 32,0 GB (31,7 GB verwendbar)
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Win 10 Pro

 


Hi @christianw81698368 ,

 

We're so sorry to hear about the trouble. Please try that and if that doesn't help, please collect system logs and add the file to a shared location and share the link with me through DM by clicking on my name. You can also try the suggestions shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html

 

Regards

Rishabh

1 reply

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
June 22, 2022

You say you have tried all the hints from the website - but you haven't specifically said what you have tried. 

 

Here's a few things you can try

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

----

If a document is not behaving well then try 

File>Export 

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

----

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

----

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

------

There is an update to InDesign that might be available
https://helpx.adobe.com/indesign/release-notes.html#:~:text=InDesign%20version%2017.3%20release%20(May,previous%20releases%2C%20see%20Fixed%20issues.

 

 

    christianw81698368
    christianw81698368Author
    Known Participant
    June 22, 2022

    Hi Eugene,

    thank you for your reply and for answering. Close to midnight Indesign opened again.
    I did not shut down my computer since then and will keep it this way until I reach the next step of the project.

    So I will test your ideas when shutting down again.
    I will let you within the next days!

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