InDesign crashes on launch (crash report pasted in)

Forum|Forum|2 years ago
April 25, 2024
3 replies
645 views

In Design crashes and won't open with this error message? I tried to export my document and it closed, but I can't reopen it with this error message. What can I do?

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="15.0.0.202312110417_0fbc1c1" clientVersion="15.0.0.202312110417_0fbc1c1" applicationName="InDesign" applicationVersion="19.2.0" build="19.2.0.46" source="Windows-Client" crashType="n/a">
<time year="2024" month="4" day="25" hour="12" minute="34" second="44" timeoffset="60" timezone="Paris, Madrid (heure d’été)"/>

Performance

This topic has been closed for replies.

Robert at ID-Tasker

Legend

@Mathias369809397xt1

Try trashing your preferences:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234

Harshika Verma

Community Manager

Hi @Mathias369809397xt1,

We are sorry to hear you're unable to launch InDesign. As our expert pointed out, update InDesign to the current version (19.4) from the Creative Cloud Desktop.

Let us know if you're still experiencing the issue with the current version, and also share the details of your operating system.

We will try our best to help.

Thanks,

Harshika