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brettc94048907
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June 6, 2023
Question

InDesign crashes on launch on InDesign 18.3 version on windows machine

  • June 6, 2023
  • 1 reply
  • 872 views

Hello all, InDesign crashed every time I try to launch it. It doesn't get to the point of fully launching. I have uninstalled and re-installed it. Here is the crash report. Any help is greatly appreciated. Thank you.

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<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.3" clientVersion="4.8.0.3" applicationName="Adobe InDesign(64 bit)" applicationVersion="18300" build="18.3.0.50" source="Windows-Client" crashType="n/a">
<time year="2023" month="6" day="6" hour="6" minute="8" second="40" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="31317ea3-54cf-4e12-9efe-bc41511fb6a3"/>
<system platform="Windows 10 Home Single Language" osversion="10.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32472" machine="12th Gen Intel(R) Core(TM) i7-12700H" model="Intel64 Family 6 Model 154 Stepping 3" cpuCount="20" cpuType="8664" cpuFreq="2688 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060 Laptop GPU" description="NVIDIA GeForce RTX 3060 Laptop GPU" driverDate="20230524000000.000000-000" driverVersion="31.0.15.3598" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2560&#38;SUBSYS_16461025&#38;REV_A1&#92;4&#38;271778B6&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Xe Graphics" description="Intel(R) Iris(R) Xe Graphics" driverDate="20220729000000.000000-000" driverVersion="31.0.101.3302" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_46A6&#38;SUBSYS_159C1025&#38;REV_0C&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA97F6B4CD">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA97F6B4CD" symbolname="GetPlugIn"/>
<stackStatement index="1" address="0x00007FFA97F65C39" symbolname="GetPlugIn"/>
<stackStatement index="2" address="0x00007FFA986539A2" symbolname="unknown"/>
<stackStatement index="3" address="0x00007FF6ADA85A69" symbolname="WCrashHandler::operator="/>
<stackStatement index="4" address="0x00007FF6ADA8653E" symbolname="WCrashHandler::operator="/>
<stackStatement index="5" address="0x00007FFB084026AD" symbolname="BaseThreadInitThunk"/>
<stackStatement index="6" address="0x00007FFB0A10A9F8" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00000080B7FCF190"/>
<register name="RSP" value="0x00000080B7FCF050"/>
<register name="RBP" value="0x00000080B7FCF190"/>
<register name="RIP" value="0x00007FFA97F6B4CD"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
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</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

 

<Title renamed by moderator>

    This topic has been closed for replies.

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    June 8, 2023

    Hi @brettc94048907,

     

    I appreciate you taking the time to reach out and report this issue. I understand how frustrating it can be to encounter bugs while using the software. Rest assured, we are aware of the problem you mentioned in InDesign 18.3 version, and our dedicated team is actively working to address it. We will ensure that the crash report you provided is shared with the team for a thorough investigation. If needed, we may reach out to you for additional details to aid in the investigation process.

     

    We understand the importance of keeping you informed, and we will provide updates on the bug fix as soon as we have more information.

     

    Thank you for your patience and understanding.

     

    Thanks,

    Harshika

    B
    brettc94048907Author
    Known Participant
    June 9, 2023

    Hi Harshika, it is still not working. Any help is appreciated. Thanks.

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    June 11, 2023

    @HARSHIKA_VERMA indicated that the product engineers are aware of your problem. However, you're asking the next day if the problem is fixed. It usually takes a little longer that one day so I'd try to be more patient, and look for workarounds for your problem in the meantime.

     

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