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Todd Mason
Participant
February 6, 2018
Question

InDesign crashes on launch, stalled at "Calling Late Initializers"

  • February 6, 2018
  • 1 reply
  • 2761 views

My enterprise InDesign app will not launch on my new computer. It is downloaded, and from the CC control panel it says Open. When I open, it goes launch  until it reaches "Calling Late Initializers" and then up pops a crash report window saying "AdobeInDesign(64bit)" has crashed.

I have uninstalled and reinstalled both ID and Creative Cloud. I have checked the sync settings and there is nothing to sync (this is a new app for me.) I have rebooted the PC several times. Nothing works.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 7, 2018

    reset your preferences -   https://forums.adobe.com/thread/526990

      T
      Todd MasonAuthor
      Participant
      February 7, 2018

      Followed directions, found the preferences folders, and deleted them. Tried to launch and still no luck. It's crashing at "Calling Late Initializers." This is happening on other new Windows 10 laptops in the company.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 7, 2018

      using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

      or contact the Adobe Twitter team at @AdobeCare

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