Indesign crashes on quit and doesn't export PDF.

Forum|Forum|2 years ago
May 9, 2023
4 replies
346 views

Hi,

I'm using MacOS 13.3.1 and the most recent version of Indesign, but I tried previous versions and it has the same problem.

Everytime I try to export a PDF, in any file, the same error occurs:

"Failed to export PDF. This could be due to issues in certain pages or assets. Please check and try again."

I even tried to export a blank file, and it does the same thing.

Also, everytime I quit Indesign, it crashes.

I tried to uninstall, delete all the preference files, cache files, everything, and install again; it works for like some minutes and it starts with the same problems again. I tried a lot of things, actually, and nothing solves the problem.

I really need help, because my deadlines are coming for me lol

This topic has been closed for replies.

E

Eugene Tyson

Community Expert

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Rishabh_Tiwari

Community Manager

Hi @taisdolago ,

Sorry to hear about the trouble. Have the suggestions shared above helped? If not, please try the suggestions shared here and let us know if this helps or if you need further assistance.

Thanks

Rishabh

Derek Cross

Community Expert

Is this happening with all documents of just one? If it's just one use the divide and rule system to try and isolate the corruption. If it's all documents then, assuming you have the correct system specs, including plenty of RAM and spare hard disk capacity, it may be worth considering using the Adobe Cleaner Tool to remove copies of InDesign and install a fresh version of the application.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html