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Omar.Fathy
Community Expert
Community Expert
December 2, 2019
Answered

InDesign crashes when exporting epub from a 4 documents book

  • December 2, 2019
  • 2 replies
  • 493 views

InDesign crashes when exporting an epub from a 4 documents book.
I tried updating to the last version update, reinstall, working with old version and replaced all fonts but the problem still exist with these documents.
This is the crash report:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.4.1" clientVersion="2.4.1" applicationName="Adobe InDesign(64 bit)" applicationVersion="15000" build="15.0.0.155" source="Windows-Client">
<time year="2019" month="12" day="2" hour="11" minute="21" second="12" timeoffset="120" timezone="Egypt Standard Time"/>
<user guid="4aa09b30-7f4f-4175-8b17-2a93dc4bf3b9"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18362" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16367" machine="Intel(R) Xeon(R) CPU X5650 @ 2.67GHz" model="Intel64 Family 6 Model 44 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="2660 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA Quadro 4000" description="NVIDIA Quadro 4000" driverDate="20180113000000.000000-000" driverVersion="21.21.13.7783" videoModeDescription="1440 x 900 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_06DD&#38;SUBSYS_078010DE&#38;REV_A1&#92;4&#38;95673C&#38;0&#38;0018" installedDisplayDrivers="nvd3dumx.dll,nvwgf2umx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFCFA300B54">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFCFA300B54" symbolname="GetPlugIn"/>
<stackStatement index="1" address="0x00007FFCFA2F93B6" symbolname="GetPlugIn"/>
<stackStatement index="2" address="0x00007FFCFA3161A0" symbolname="GetPlugIn"/>
<stackStatement index="3" address="0x00007FFCFA316EE7" symbolname="GetPlugIn"/>
<stackStatement index="4" address="0x00007FFCFA30CEF6" symbolname="GetPlugIn"/>
<stackStatement index="5" address="0x00007FFCFA3149FC" symbolname="GetPlugIn"/>
<stackStatement index="6" address="0x00007FFCFA30EC23" symbolname="GetPlugIn"/>
<stackStatement index="7" address="0x00007FFCFA2FDE7B" symbolname="GetPlugIn"/>
<stackStatement index="8" address="0x00007FFCFA2541C5" symbolname="unknown"/>
<stackStatement index="9" address="0x00007FFCFA254A27" symbolname="unknown"/>
<stackStatement index="10" address="0x00007FFCFA26ADB6" symbolname="unknown"/>
<stackStatement index="11" address="0x00007FFCED6AB327" symbolname="CExportProvider::ExportToFile"/>
<stackStatement index="12" address="0x00007FFD2C825219" symbolname="GetPlugIn"/>
<stackStatement index="13" address="0x00007FFD2C823B53" symbolname="GetPlugIn"/>
<stackStatement index="14" address="0x00007FFD2C822DED" symbolname="GetPlugIn"/>
<stackStatement index="15" address="0x00007FFD1B45A776" symbolname="GetPlugIn"/>
<stackStatement index="16" address="0x00007FFD1B4640AC" symbolname="GetPlugIn"/>
<stackStatement index="17" address="0x00007FFCE47732BC" symbolname="GetPlugIn"/>
<stackStatement index="18" address="0x000001EE70FDB528" symbolname="exo::uisupport::CommandHandler::HandleCommand"/>
<stackStatement index="19" address="0x000001EE70FDACE3" symbolname="exo::uisupport::CommandHandler::DoCallMyCommandChain"/>
<stackStatement index="20" address="0x000001EE70FDA4F4" symbolname="exo::uisupport::CommandHandlerBase::CallCommandChain"/>
<stackStatement index="21" address="0x000001EE70F87989" symbolname="exo::app::OS_AppBase::~OS_AppBase"/>
<stackStatement index="22" address="0x00007FFCE475EBDE" symbolname="adobe::virtual_machine_t::set_variable_lookup"/>
<stackStatement index="23" address="0x000001EE70F87EF9" symbolname="exo::app::OS_AppBase::MainWndProc"/>
<stackStatement index="24" address="0x000001EE70F87C50" symbolname="exo::app::OS_AppBase::MainOSEventFunc"/>
<stackStatement index="25" address="0x000001EE709A9808" symbolname="dvaui::ui::OS_Window::UI_HandleOSEvent"/>
<stackStatement index="26" address="0x000001EE7133BE9D" symbolname="dvaworkspace::workspace::OS_TopLevelWindow::UI_HandleOSEvent"/>
<stackStatement index="27" address="0x000001EE709A55C8" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProcImpl"/>
<stackStatement index="28" address="0x000001EE709AAB23" symbolname="dvaui::ui::OS_Window::UI_UpdateScaleFactor"/>
<stackStatement index="29" address="0x00007FFCE475EBDE" symbolname="adobe::virtual_machine_t::set_variable_lookup"/>
<stackStatement index="30" address="0x000001EE709A53A4" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProc"/>
<stackStatement index="31" address="0x000001EE6FEB63ED" symbolname="CallWindowProcW"/>
<stackStatement index="32" address="0x000001EE6FEB60BE" symbolname="CallWindowProcW"/>
<stackStatement index="33" address="0x00007FFD31B288DC" symbolname="OWLWorkspaceBookmarkGetBuffer"/>
<stackStatement index="34" address="0x00007FFD31B5CE4C" symbolname="DllMain"/>
<stackStatement index="35" address="0x00007FFD31BCBD1C" symbolname="DllMain"/>
<stackStatement index="36" address="0x00007FFD31B5CAF4" symbolname="DllMain"/>
<stackStatement index="37" address="0x00007FFD31B6578A" symbolname="DllMain"/>
<stackStatement index="38" address="0x000001EE6FEB63ED" symbolname="CallWindowProcW"/>
<stackStatement i 

This topic has been closed for replies.
Correct answer Omar.Fathy

It was so weired but when I deleted the text Hyberlinks and make alternetive hyperlinks with new frames without fills or strokes, It worked well.

2 replies

Omar.Fathy
Community Expert
Omar.FathyCommunity ExpertAuthorCorrect answer
Community Expert
December 3, 2019

It was so weired but when I deleted the text Hyberlinks and make alternetive hyperlinks with new frames without fills or strokes, It worked well.

Derek Cross
Community Expert
Community Expert
December 2, 2019

Which version of InDesign and OS?

FXL ePub or Reflowable ePub?

When you validate your ePub what errors are indicated?

http://validator.idpf.org

 

Omar.Fathy
Community Expert
Community Expert
December 2, 2019

Dear Derek,
Thanks for your reply!
I can't export epub file (Fixed Layout).
<crashreport serviceVersion="2.4.1" clientVersion="2.4.1" applicationName="Adobe InDesign(64 bit)" applicationVersion="15000" build="15.0.0.155" source="Windows-Client"> Windows 10