Indesign crashes when trying to publish online

Forum|Forum|3 years ago
May 15, 2023
2 replies
848 views

Hi,

Indesign won't let me publish an interactive PDF online (includes video files). When I try to Publish Online, the loading pop up appears (as seen on the attached screenshot), but then Indesign crashes and closes completely, mid-charging.

I really need help on this, thank you in advance.

Publish online

This topic has been closed for replies.

Correct answer maichak93412881

Hi, I just had to change the cover thumbnail (by selecting the "First Page" option in the Advanced tab) before publishing online.

Derek Cross

Community Expert

Is the format you are using PDF or Publish Online?

maichak93412881Author

Participant

Hi, I think the format is PDF. I ended up finding a solution, thank you for your help.

Derek Cross

Community Expert

You can't successfully distribute an Interactive PDF with a video that works for all devices, it's best to hyperlink to the PDF an external source such as a Youtube video.

maichak93412881Author

Participant

Nevermind, I finally found the solution.

Harshika Verma

Community Manager

Hi @maichak93412881,

Awesome. Glad to hear you are able to resolve the issue. Please feel free to share your solution here so that our other users who might experience the similar issue might get benefit from it.

Thanks,

Harshika

maichak93412881AuthorCorrect answer

Participant

Hi, I just had to change the cover thumbnail (by selecting the "First Page" option in the Advanced tab) before publishing online.

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