Indesign crashes when trying to write

Question

I open a new fileI am shown the fist to grab and move around the page. When using the text tool, I am show the fame tool but instead of drawing the frame a fist appears to move the page on the work surface.  However I can not work on it e.g. adding a text frame, image frame, it feels like its locked.I can however add new pages. I already deinstalled and reinstalled InDesign I also did a software update on my Mac.  Any ideas? (I use InDesign since 3 years, but now I am lost and hope you have a good idea I can follow to gain access to my work again.) Thanks a lot for your support.

Eugene Tyson · Answer

If a document is not behaving well then try

File>Export

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

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Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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