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Participant
March 2, 2022
Question

Indesign crashing

  • March 2, 2022
  • 3 replies
  • 279 views

With my new Mabook pro M1 Max, InDesign keeps crashing, as soon as I open the file I am working on just freeze out.

What should i do?

This topic has been closed for replies.

3 replies

Participant
March 7, 2022

Indesign 2022 17.1 crashes under Windows 10, too. De-installation and installation doesn't change the result. I have no idea, what to do.

Community Expert
March 7, 2022

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Participant
March 7, 2022

Resetting and reinstalling has no success. Installing version 16.4 has the same result. But updating this version to version 17.1 was successful. V17.1 does now its job.

Mast3r Gr3y
Participating Frequently
March 7, 2022

mine is not crashing but is iving me the beachball just for zooming in or out in the document.
GPU Performance turned on or off makes no difference.

Community Expert
March 3, 2022

Doesn't sound good. From what I know is that some computers with M1 chips from Apple are having issues running Adobe and other non-Apple applications.

 

For this I'd recommend my usual steps to try and fix it

 

Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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There is an update to InDesign 17.01 if you're not already updated to the latest version of InDesign
https://community.adobe.com/t5/indesign-discussions/indesign-17-0-1-improved-performance-and-bug-fixes/td-p/12519413

 

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Before opening the file and with no files open.

Try turning off the GPU Performance in the InDesign settings.

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Try opening the file on another computer or 

roll back to a previous version of InDesign - https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

 

See if you can possibly save as IDML and try open that IDML file instead.

If a document is not behaving well then try 

File>Export 
Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

 

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There are other suggestions here

https://helpx.adobe.com/indesign/kb/troubleshoot-file-issues.html

 

If the file is corrupt - you can send it to the email that is in the link above - it's at the end of the article