InDesign Crashing

Forum|Forum|3 years ago
March 15, 2023
5 replies
567 views

When Launching InDesign it keeps crashing with this error message: Sorry, InDesign has encountered an error and needs to close. I have tried to delete preferences but still getting the same message.

Bug

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Alexandre Becquet

Community Expert

Hello, can you try this ?
https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

Mike Witherell

Community Expert

You might need to reset preferences or reset a little deeper. Here is some guidance.

Reset InDesign Preferences and Other Troubleshooting

Mike Witherell

Derek Cross

Community Expert

Assuming you have the correct system specs, including plenty of RAM and spare hard disk capacity, it might be worth uninstalling InDesign via the Creative Cloud app. If it still crashes after reinstalling the application use the Adobe Cleaner Tool to uninstall InDesign https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Alexandre Becquet

Community Expert

Hi, can you share a screenshot with us?
Have you yried to delete and re install indesign by the CC app?

T

tamarapillerAuthor

Participant

kglad

Community Expert

@tamarapiller

if you uninstall, also delete preferences when given the option.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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