Skip to main content
K
KHarris
Participant
May 26, 2017
Question

InDesign Crashing all the time

  • May 26, 2017
  • 2 replies
  • 1168 views

Hi, hopefully someone can help. I have a really bad issue in InDesign on the Mac. When i first open the app with no files open, simply by trying to make my workspace bigger on the screen, InDesign crashes immediately. I have:

  • Trashed my preferences
  • Deleted my Workspaces
  • Uninstalled/Reinstalled
  • Deleted any related InDesign folder in the Cache etc.
  • Removed any fonts that might be causing issues.

I really dont know what else to do to solve this issue.

Can anyone help???

    This topic has been closed for replies.

    2 replies

    amaarora
    amaarora
    Inspiring
    May 26, 2017

    Hi,

    Can you also tell us if the OS you are on is 10.12.4?

    Also, what Gpu do you have in your Mac?

    If the gpu is Intel and your OS is 10.12.4 can you upgrade to OS 10.12.5?

    -Aman

    K
    KHarrisAuthor
    Participant
    May 26, 2017

    Thanks guys, i am on OS 10.12.5 and Indesign 2017.1 (Build 12.1.0.56)

    amaarora
    amaarora
    Inspiring
    May 26, 2017

    Hi,

    Did you try deleting your cache and preferences as suggested by Wilhelm.

    You can see how to delete these from Troubleshooting 101: Replace, or "trash" your InDesign preferences

    If still Indesign crashes try running the cleaner tool and then reinstalling  Use the Creative Cloud Cleaner Tool to solve installation problems

    Please let us know if finally you are able to run InDesign

    -Aman

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    May 26, 2017

    What OS do you have (Version)?

    What InDesign version do you use?

    Are they compatible to each other?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices