InDesign Crashing every time I add content from MS Word

Forum|Forum|10 months ago
May 6, 2025
2 replies
161 views

Every time I add content (ctr +D) the application just closes.
Is anyone else facing this issue, I am facing this after the latest update.
Any solution would be appreciated.

Bug

Robert at ID-Tasker

Legend

@pruthvi_1991

Does it closes right after clicking CTRL+D - or after you select WORD file and click Open?

Try resetting preferences:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/m-p/11990234

E

Eugene Tyson

Community Expert

Try first saving the MS Word doc as .doc (not .doc x) see if it works better.

If it doesn't - in the .doc file (not .docx) select all and change the font to something like Arial or Calibri or Times

See if that makes any difference

Anubhav M

Community Manager

Hello @pruthvi_1991,

I hope Eugene's suggestions helped. If not, please check if InDesign behaves this way with all files, or files stored in a particular folder location (Internal/External/Network drive or a cloud-synced folder, like Dropbox/Google Drive/etc.) and confirm the version of the OS/InDesign installed, so I can better assist you.

Also, try running InDesign under a different administrator account (Windows / macOS) and under Safe Mode (Windows / macOS) and share your observations.

Looking forward to hearing from you.
Anubhav

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