InDesign crashing keyboard and mouse clik on Windows Surface Book Pro

Forum|Forum|3 years ago
February 28, 2023
3 replies
408 views

In Windows 10 & 11 on a Windows Surface Book Pro, when working in Adobe In Design, randomly, 1 out of 5 times, more or less, the computer keyboard crashes outside of the InDesign application, I can work in the program, but outside of it, I have to use shortcuts, or keys to be able to open folders and use other programs since the double click to open them stops working. The problem is only solved when I restart the computer. Quite a mistery (and a misery when I need to get work done).

Performance

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BobLevine

Community Expert

So, InDesign works but nothing else does? Have you put the computer into tablet mode?

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Lucas OspinaAuthor

Participant

Thank you for your attention. Briefly: I open Adobe In Design 2023 on a Surface Book 3 Laptop, I work there in normal mode, no tablet, but suddenly, after clicking here and there in Adobe In Design, when I go back to the desktop I realize that the double click does not work anymore, I cannot open folders by double clicking (only by commands) and it becomes erratic to work in other programs. I work with a keyboard that I have to switch to Spanish with a command, maybe that command when I'm in Adobe Indesign interferes with the rest of the computer, I don't know. To get back to work I have to restart the computer, everything goes back to normal but once I'm working in InDesign it goes again....

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Eugene Tyson

Community Expert

What's the version of Surface Book Pro - and what version of InDesign?

AS far as I know, you can't use the pen or touchscreen but should work ok.

Can you let us know how you're navigating?

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