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dianeo83674138
Participant
September 7, 2020
Answered

InDesign crashing on macOS

  • September 7, 2020
  • 3 replies
  • 498 views

Hey All - i am desperate. INDD is not working at all.

I have restarted, i have tried different way to open any INDD doc (to enusre i wasn't trying to open a corrupted one). I have uninstalled, deleted preferences, I have reinstalled. 

 

I AM DESPERATE! I have a new client (been out of work for 9 months) I have a deadline of tomorrow am.. and NOTHING!!

 

Any suggestions on how to get INDD to work. 

 

Thanks in advance

diane

This topic has been closed for replies.
Correct answer Ashutosh_Mishra

Hi Diane,

 

Sorry to hear about this. Please make sure you have your InDesign & OS updated to the latest version. I'd also suggest following the steps mentioned below and share your observations:

  1. Reset Preferences: - 
  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

 

** Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

  1. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 
  • Go to Terminal (Go > Utilities > Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

Hope it helps.

 

Regards,

Ashutosh

3 replies

E
elainea17021398
Participating Frequently
September 8, 2020

I am having EXACTLY the same problem. Have a brand new imac. Indesign works on my 2015 imac but this brand new machine is nothing a headache, I have wiped the entire system, re-installed and STILL Indesign is super slow and the beachball goes on forever. So much so I cannot work on it. It is clearly an ADOBE issue. Any help would be GREAT because I cannot get any work done as well 😞

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
September 11, 2020

Hi there,

 

Sorry to  hear about your experience. I see you have performed troubleshooting which includes OS & app reinstallation. I'd request connecting with Adobe assisted support. Team here will be able to perform remote troubleshooting on your machine and help accordingly.

 

Regards,

Ashutosh

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
September 7, 2020

Hi Diane,

 

Sorry to hear about this. Please make sure you have your InDesign & OS updated to the latest version. I'd also suggest following the steps mentioned below and share your observations:

  1. Reset Preferences: - 
  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

 

** Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign. 

 

  1. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: 
  • Go to Terminal (Go > Utilities > Terminal.app) 
  • Execute the following command on terminal to provide permission: 
    • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
    • sudo chmod -R 777 /Users/<user>/Library/Application Support

 

Hope it helps.

 

Regards,

Ashutosh

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
September 7, 2020

We need some information from you: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

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