Skip to main content
Janus Bahs Jacquet
Inspiring
November 5, 2019
Question

InDesign Crashing with particular Google Fonts

  • November 5, 2019
  • 2 replies
  • 1444 views

This applies to both InDesign CC2019 and CC2020.

 

I’m setting a document which contains a lot of Amharic, and I would really like to use Google’s Noto Sans Ethiopic for this, since it’s the only nice-looking sans-serif Ethiopic font I can find.

 

Trouble is, using Noto Sans seems to more or less randomly crash InDesign. I haven’t been able to work out exactly what it is that causes the crashing, but here’s what I’ve discovered so far:

 

  • I haven’t seen any crashes using an altogether different font like Ethiopic WashRa
  • Sometimes ID crashes immediately when I change a character style to use Noto; other times, it seems to go through all right, but then when I scroll to a specific spread (or even just scroll to its thumbnail in the Pages panel), the crash comes immediately. I’m not sure whether that’s just because I sometimes happen to be on a crash-inducing page when changing the style and other times not
  • The crashes don’t happen in all files, only some; others seem to be okay (the files in question are between 3 and 20 pages long)
  • I’ve tried with several different variants of Noto (normal, semicondensed; book, normal, semibold, bold), and the crashes seem to happen equally at the same places with all the variants I’ve tried
  • I can’t see anything different about the pages that cause the crashes; they just contain auto-flowed text in a primary text frame, continued from and into previous and subsequent spreads. It could be that the crash-inducing pages contain a specific character, but running through an entire document to find a specific character that doesn’t appear except on one page is something I’d prefer not having to do
  • Occasionally, a hard reboot has caused ID to suddenly accept the style change and not crash on a file/location where it crashed before rebooting; mostly, though, rebooting has had no effect

 

Given all this, I’m fairly sure one or more versions of Noto Sans Ethiopic is the culprit, though I don’t know why or how exactly. ID’s crash logs appear to be written in an archaic dialect of gibberish and don’t really tell me much, but I know they make sense to some people, so I’ve attached the most recent one here to perhaps clarify something for smarter people than me.

 

Short of just giving up on Noto and using a different font (which I’d rather not do, unless someone can point me to an equally nice and preferably free sans-serif Ethiopic font), what are my options here? How can I further troubleshoot this?

 

{Renamed by MOD}

This topic has been closed for replies.

2 replies

Srishti Bali
Legend
November 14, 2019

We have a fix available for this issue.  Please try the steps shared in this help article: https://helpx.adobe.com/indesign/kb/font-manager-crash.html and let us know how it goes. Thanks!

Janus Bahs Jacquet
Inspiring
November 21, 2019

@srishti

Thank you for that – it seems to work at least in part!

 

From a brief testing with the same files, I am now – after applying the patch linked to – able to set paragraph styles to use Noto Sans Ethiopic with no crashing. The patch only runs with InDesign CC2020, though, and this problem exists on CC2019 as well.

 

There is also still a performance issue (which I didn’t mention in the original post). In normal files, editing text and moving things around doesn’t strain the CPU or produce any noticeable lag. In these particular files, however, even simple editing (like adding a few normal characters in English at the end of any given paragraph) causes CPU usage to spike to 100%, and letters appear at a rate of approximately one per second, with some major lagging.

 

This problem also exists in both CC2019 and CC2020. So far, I haven’t seen it appear in any files except ones that contain Ethiopic script, but it occurs there regardless of whether I use Noto or one of the fonts that didn’t crash InDesign before either (like WashRa).

 

If you want, I can send along one of the files that consistently cause this lagging behaviour.

Srishti Bali
Legend
December 3, 2019

Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

 

In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version and let us know how it goes.

 

Thanks!

Srishti Bali
Legend
November 9, 2019

Hi Janus,

 

Thanks for reaching out and sharing all this information. A similar issue has been reported by a few other users as well. To find out corrupt fonts, please try the following steps and share your observations:

 For MAC

For Windows,

  • Close InDesign and other applications.
  • Go to C:\Windows\Fonts 
  • Copy-Paste all the versions Noto Sans Ethiopic on new new folder on Desktop
  • Then Delete those fonts from C:\Windows\Fonts. 
  • Then try to launch InDesign

 

Regards,

Srishti