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grf513
Participant
March 7, 2013
Answered

InDesign CS 5.5 save error code 0

  • March 7, 2013
  • 6 replies
  • 29000 views

Trying to save a document in ID 5.5 I get the error message saying: "Cannot save "xxx" under a new name. The file "DBTmp7302-2094074591" is damaged (Error code: 0)". Started a new document and tried to save, same thing.

Resetting preferences doesn't help, neither reinstall. What can I do?

I'm running OSX 10.8.2

This topic has been closed for replies.
Correct answer ERA MARKETING

LIFE SAVER!! I tried the above trying to unlock the folder and saving to a different folder - didn't work. The export to IDML open and resave worked like a champ and saved me 2 hours of rework. THANK YOU!!

6 replies

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envyno1
Participant
April 24, 2018

Same thing happened to me (except i'm using CC 2018). Turned out the "Indesign Recovery" folder was missing for some reason.

In the app itself, I went to > Indesign > Preferences > File handling , then navigated to the destination of the of the folder that Indesign was using for Document Recovery Data (in my case, Users/<USER>/Library/Caches/Adobe InDesign/Version 13.0/en_US/ ), after opening the en_US folder I recreated the file, exactly as InDesign thought it was named.

As soon as I created the file indd let me save again, no problems.

    eriko13269485
    eriko13269485
    Participant
    May 24, 2018

    This was my issue. THANK YOU!

    alans84252604
    alans84252604
    Participant
    February 11, 2018

    OK, so it is 5 years later and I have just come across this issue after deploying ESET Endpoint Antivirus to our Macs.

    So on investigation and much trial and error, we discovered when we turned off Real Time Scanning on File Open, then we were able to Open and save files successfully with no  error.

    So not sure what everybody's feeling is of AV on Macs, but if you are forced to use it like me, then that may be a cause of this problem.

    S
    SBaryla
    Participating Frequently
    February 1, 2018

    I fixed the folder permissions, then restarted InDesign. So far so good. Thanks everyone!

    G
    GeertWens
    Participant
    March 7, 2017

    I solved it like this: exported as IDML file, then opened the IDML en saved over the original. Fixed!

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      ERA MARKETINGCorrect answer
      Participant
      January 10, 2018

      LIFE SAVER!! I tried the above trying to unlock the folder and saving to a different folder - didn't work. The export to IDML open and resave worked like a champ and saved me 2 hours of rework. THANK YOU!!

      Marie McCann
      Marie McCann
      Participant
      November 5, 2018

      Exporting as an IDML and re-opening and saving it worked for me. My original file was not locked. This happened an hour after I was also having slow down issues in Illustrator, creating an image to be embedded in my Indesign document.  Thanks for the suggestion. That was a lifesaver.

      CruiseClubUK
      CruiseClubUK
      Participant
      September 26, 2016

      I had the same problem and luckily only lost around 2 hours of work. What had happened was that a Mac cleaner (Clean my Mac) had deleted my cache folders while I was still in recovery mode after indesign had crashed.

      No fix for it as it also emptied my trash. Im guessing if the cache was still in the trash and you put it back the file would work again.

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        RaahiV
        Participating Frequently
        April 6, 2013

        I have the same problem and need to find a solution.

        M
        Manish-Sharma
        Inspiring
        April 6, 2013

        It seems the InDesign Recovery data has gone bad. Navigate to the below folder.

        Delete the InDesign Recovery folder and then check

        Windows XP:    C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InDesign\Version 7.5\<Language>\Caches\

        Windows 7:       C:\Users\<USER>\AppData\Local\Adobe\InDesign\Version 7.5\<Language>\Caches\ 

        Macintosh:         Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version 7.5/<Language>/

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        good_focus16B8
        Participating Frequently
        June 12, 2013

        That didn't work for me. Also Photoshop is doing the same thing! It is very, very frustrating to say the least.

        I've tried the Mark II file fix, reinstalling, checked fonts, did something someone told me to try from the apple forum using Terminal. Can't find Java preferences to try that remedy.

        Hair is getting very gray.

        Running 10.8.4 on a new iMac

        Adobe CS 5.5

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