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_A__Hole_
Participant
May 4, 2007
Question

InDesign CS3 crashes upon launch

  • May 4, 2007
  • 98 replies
  • 37592 views
Other applications in CS3 launch fine. Anyone else have this problem?

(Windows XP Media Center Edition)
    This topic has been closed for replies.

    98 replies

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    _Asger_Hvam_
    Participating Frequently
    May 23, 2007
    -> Peter

    Deleting all adobefnt*.lst files on harddrive did not do the job.

    /Asger.
    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    May 23, 2007
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=328886

    You might also try deleting the adobefnt*.lst files.

    Peter
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    _Asger_Hvam_
    Participating Frequently
    May 23, 2007
    I'm having the same problem.
    InDesign hangs on "Starting up Service Registry"
    All other CS3 programs works.
    I've installed 2 different printers.
    I've installed on 2 simular computers.
    _
    _Jeb_Barr_
    Participant
    May 22, 2007
    I'm having the same problem, but the printer default is not the issue.

    I've run all updates, and I've uninstalled and re-installed several times.

    It installed fine on another computer. Any way to track down the conflict?
    A
    Anonymous
    May 7, 2007
    I had this problem as well, and the default printer bug was it!

    A pretty serious bug, for a final release! I don't even have a printer at home, so by default I have the Print Spooler service disabled.

    I was all set to send CS3 back to Adobe and get a refund!

    I had to install a virtual printer (and run the Print Spooler service) to get it to work.

    Any news on a patch for this bug?

    Cheers!
    T
    Thomas Phinney
    Inspiring
    May 7, 2007
    If it's the first time you're launching InDesign CS3 or Illustrator CS3, note that it will crash on launch if your selected default printer is not currently available. (A bug just identified late on Friday.)

    Let us know if this was your problem.

    Regards,

    T
    D
    dugjacobs
    Participant
    May 28, 2012

    InDesign CS6 Creative Cloud edition crashing on first launch :

    Problem apparently solved by SIMPLY turning ON the default printer !

    :-) Boy was I happy to find this thread.

    (Windows XP pro)

    C
    CEEH
    Inspiring
    July 15, 2016

    Two weeks ago, tried to solve a problem with InDesign CS6 by using the Windows control panel, uninstalling the software, downloading a new install image from the Adobe website, and reinstalling it. When I tried to launch InDesign again, it got most of the way through startup, showed an empty  white box, and then abruptly quit. With our Help Desk supervising me, deleted all of my preferences, ran an error check on the hard disk directory structure, and reinstalled. The most I was able to do was to open an INDD file, only immediately get the "Save changes before closing?" dialog box, without the option to cancel the closure.

    Got a tech from the Help Desk to log in as an Administrator and try launching InDesign using their user profile, not my limited-rights profile.  Same thing happened. InDesign crashed or closed on launch. So user profile was not to blame.

    Got the advice on this forum to download an Adobe CC Cleaner script, which would have wiped all Adobe apps off my computer and cleaned the Windows registry. Have used it on my own computer before when InDesign CS3 gave the old "Licensing has stopped working" message.

    Uh oh. I work for a large, taxpayer funded agency and their IT department balked at the idea of having to reinstall InDesign, Photoshop, Illustrator and Acrobat Pro (due to budget issues, all were installed separately).

    We solved the problem this morning: InDesign was stumbling on its Welcome Screen at startup. I usually run it with that disabled, but never got the chance to set my preferences because of the crashes.

    A technician temporarily disabled one of our organization's plugins that prevents unauthorized uses from installing software; and the tech then uninstalled and reinstalled one more time. InDesign launched and stayed open!

    _
    _James_Mitchell_
    Participant
    May 6, 2007
    I have the same problem. InDesign gives me the "this program as encountered an unexpected error" when it reaches the "executing startup services" stage of the launch process. I have already repaired the installation, uninstalled and reinstalled, and cleaned out all temporary files. All other CS3 programs work without a problem, but InDesign has never launched. All CS2 programs worked on the system without a problem.

    Windows XP - with all service packs and updates
    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    May 4, 2007
    You need to give a lot more detail.

    How far does it get? Any error message?
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