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simone_simone
Participant
April 12, 2018
Answered

InDesign CS4 only shows gray empty surfaces

  • April 12, 2018
  • 5 replies
  • 656 views

Hey, I got a new mac pro (early 2009) with a pre-installed licensed version of InDesign CS4. I updated the mac's software so it's High Sierra 10.13.3 now.

This is what it looks like when I start InDesign:

Has anybody had this issue? I've tried opening a new document but it only shows another gray window. When I open InDesign files they are displayed but I can't work on them.

This topic has been closed for replies.
Correct answer BobLevine

Pre-installed? Unless the prior owner filled out and filed all of the license transfer paper work you cannot legally use that software. Additionally, as already noted CS4 is not compatible with High Sierra.

5 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
January 12, 2019

They are all separate applications and because some work on your computer doesn‘t mean InDesign will or should work.

V
vyvs
Participant
January 12, 2019

Hello,

I worked fine with InDesign until High Sierra. I have now in Mojave the same issue. But all other application from CS4 working fine. So there MUST be an issue of the programming.

Unfortunately I can't reinstall, because I got an empty error message with a warning and nothing happens.

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
January 12, 2019

InDesign has a completely different code base.

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
April 12, 2018

And if you are considering upgrading, you'd better check out the system requirements for the latest versions of InDesign:

InDesign system requirements

BobLevine
Community Expert
BobLevineCommunity ExpertCorrect answer
Community Expert
April 12, 2018

Pre-installed? Unless the prior owner filled out and filed all of the license transfer paper work you cannot legally use that software. Additionally, as already noted CS4 is not compatible with High Sierra.

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
April 12, 2018

This is very old version of InDesign and it's not supported to run under High Sierra. If you need to run InDesign upgrade to the latest version(s): CC2017/2018, or revert your OS.

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