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Anonymous
Feb 23, 2019 1:11 AM UTC
Question

InDesign CS4 will not print

Mac OS 10.6.8 (Snow Leopard); Adobe InDesign CS4.

When I hit splat-P or choose Print, I get the spinning beachball, followed by the wrist-watch. It stall here. Strange thing is even though the cursor indicates the program is hung up, I can use all InDesign tools to continue working on the document.

It never gets to the print dialog box.

I have restarted InDesign.

I have trashed the preferences files.

I have restarted my computer.

Other programs print fine.

I am able to export to PDF.

Any help appreciated.

Thanks in advance.

rwsiii

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    11 replies

    Joely10623436
    Community Expert
    Joely10623436Community Expert
    Community Expert
    Feb 25, 2019 3:21 PM UTC

    Your software is 11 years old. What to expect?

    Was there an OS- or Printer-Update before the problems? Could be the Printer-Drivers not compatible…

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    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    Feb 25, 2019 3:39 PM UTC

    Yes, a current version of Reader (free!) would be much more likely to keep up-to-date with current printer drivers than an old InDesign version.

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    Erica Gamet
    Erica Gamet
    Inspiring
    Feb 23, 2019 3:37 AM UTC

    Is the problem only with this file? You say you are able to print from other programs...what about from other InDesign files? If just this file, perhaps try saving it as an IDML file, then open the IDML file back into InDesign. If that doesn't fix it, try printing just one page at a time to see if it's just one rogue page. Since you're not even getting to the print dialog, not sure these will help, but it's good to narrow down where the issue might be starting.

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    Anonymous
    Feb 25, 2019 3:14 AM UTC

    Hi Erica, Thanks for the suggestion.

    I think I've got it working now, but just as mysteriously as it stopped working.

    I had several document open and the problem went away after I closed all of them. So my guess is one of them was corrupt and it screwed up the print dialog box for all the other ones too.

    But just a guess.

    Thanks again for your help

    Richard

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      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      Feb 25, 2019 11:57 AM UTC

      Printing has never been a strong point for InDesign and the recommended workflow from most is to export a PDF and print that.

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