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arminvit
Participant
June 15, 2012
Answered

InDesign CS5 Crashes with Warning Dialog Box

  • June 15, 2012
  • 23 replies
  • 115566 views

Hello,

Facts:

InDesign CS5, v7.0.4

OS X 10.7.4

No third-party font-management application running.

Macbook Pro (June, 2012)

InDesign crashes in these two instances:

1. Trying to delete a page that has content. Right as the warning box comes up, it shows up without content (just the "Warning" title) and crashes.

2. When packaging a file, as it's about to warn you about the perils of archiving fonts it does the same thing as above, and crashes.

Tried the alt-opt-cmd-shift trick to reboot preferences and nothing.

Tried deleting the two preference files directly so that they would rebuild and nothing.

Interestingly, I have another computer running OS 10.7.3 (as opposed to 10.7.4 on the crashy one) and the same InDesign CS5 7.0.4 and that one works perfectly.

Ideas? Leads?

Thanks

Armin

    This topic has been closed for replies.
    Correct answer Scott Worthington

    Our engineers have provided a workaround that, while potentially complex for some, should allow for full functionality.

    Essentially we're asking those affected by this issue to place three icon files within the InDesign application file itself to bypass the check for the missing API.

    Please take a look at the just published article and see if the steps and the files work for you.

    http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes.html

    23 replies

    Show previous replies
    benjaminmueller_burda
    benjaminmueller_burda
    Participating Frequently
    June 21, 2012

    Same issue here.  MacBook Air 13" (June 2012), InDesign 7.0.4 (CS5) and MacOS X 10.7.4.

    E
    emalakoff
    Participating Frequently
    June 21, 2012

    After hours on the phone with adobe and some online research... have figured out this is a bug in the software that is conflicting with Lion. I read that all the developers testing Mountain Lion out next month are experiencing similar crashes. One thing I learned as a work around until Adboe or Apple get this resolved is if you hold down the Alt key while you try to delete a page or package a file then it will not happen, but you have to not click the Package all fonts feature when you package or it will still crash. I tested both these issues with CS 5.5 and 6 and the alt key work around works for now.

    Clearly - -they need to resolve but in the meantime this might help.

    seriously a problem for anyone using InDesign daily like me!

    K
    ka-a
    Participant
    June 22, 2012

    Same issue here. MacBook Pro 15" (June 2012), InDesign 8.0 (CS6) and MacOS X 10.7.4

    E
    emalakoff
    Participating Frequently
    June 19, 2012

    Same issue. I just bought a new MacBook pro - 13" installed CS6 and I am getting both the same crashes when packaging and when deleting a page. My old Macbook Pro with the the same software versions only difference is the hardware is older is not doing this.

    Major issue for me.

    E
    evilam66
    Participant
    June 18, 2012

    Same issue with InDesign CS 5.5 Version 7.5.3. Mac OSX Version 10.7.4. MacBook Pro 13in mid 2012. No such issues on my previous MacBook Pro (mid 2009) or my IMAC. Is this somehow connected to the new MacBook Pro? I tried removing folders/files from the user librar area. Did not help. Uninstalled and reinstalled InDesign. Did not help.

    Please help.

    Thank you.

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