Skip to main content
R
RWolters
Participating Frequently
February 19, 2013
Question

InDesign CS6 "has stopped working" on Windows 7.

  • February 19, 2013
  • 4 replies
  • 17652 views

Adobe Community,

I just bought a new computer and am in the process of downloading my standard set of programs. I'm testing everything out and InDesign fails to stay open past the new project window. The error just reads the it has stopped working and then windows closes it. I got it to work once or twice as an administrator by right clicking on the launch icon and running it as such. But this doesn't always work. I ran into a similar issue with photoshop and resolved it by changing the cache location under the preferences menu. InDesign doesn't have this setting though so I'm out of luck. Anybody come across the same issue? Windows doesn't give me any more specific error information. I'm not sure what to do at the moment.

Help?

This topic has been closed for replies.

4 replies

D
Daniel Miranda Jr
Participant
April 25, 2013

I had the same issues with some CS6 apps and I figure it out the problem happened because my Windows 7 Professional SP1 64 bits was installed with user profile redirection during setup (not moved individual folders). All users profiles are created on D drive instead C drive where Windows files reside. I have used the Unattend settings Folder Locations to move the users profile folders.

I think its a CS6 issues because the previously CS versions works fine in the same setup.

Any ideas how to solve this?

I had reinstalled Windows 7 without users profile redirection and CS6 works fine.

Setup:

Dell Precision Workstation with Intel Xeon;

Windows 7 Professional SP1 64 bits;

Adobe CS6 Brazilian Portuguese version

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
April 25, 2013

My user profiles are on D: and CS6 works fine here....

G
gjackt
Participating Frequently
March 8, 2013

I just finished talking to the India branch of Adobe about this problem and the "supervisor" that I ended up speaking with was trying to say that it may be a Microsoft problem.  I told him that I have had a similar problem after a new system and new Adobe CS6 install with Bridge and after doing updates the problem was gone. In my opinion, it is a directory access problem.  If enough people call them at 800-833-6687 and complain about the problem they will fix it.

Although my Win 8 user account has Administrator privilege, InDesign works only when I use "Run as Administrator".  I have had a few instances where the Action Center has found problems with drive errors and I am requested to "Restart to repair drive errors (Important)".  This may be a result of running InDesign with full privilege to write anything anywhere is pleases.  As I said previously, the reason for the new system was because I installed two new disk drives in my laptop and upgraded to Win 8 at the same time.  There could be drive problems, Win 8 problems, or InDesign problems; everything is too new at this point.

I see by other posts that the same problem occurs on Win 7.  Adobe has fixed an identical problem with Bridge.  Please call them and complain at 800-833-6687.

PrintFusion45
PrintFusion45
Participating Frequently
February 19, 2013

To collect more details of a crash, click on Start> and type eventviewer and hit enter key. Expand Windows Logs and click Application. Now look for red circle marks that says Error. Select the latest Error and click on Details tab and you'll find Event Data already expanded. Select the text and copy it, paste in Pastebin and provide the link here. Peter already mentioned about a similar recent thread that will help you in setting correct permissions to the folders necessary.

R
RWoltersAuthor
Participating Frequently
February 23, 2013

So this is what the event viewer is showing me. Any thoughts? I looked into some other solutions from the suggested thread but had no success.

Log Name:      Application

Source:        Application Error

Date:          2/23/2013 4:58:19 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Randolph-PC

Description:

Faulting application name: InDesign.exe, version: 8.0.1.406, time stamp: 0x50335e39

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22

Exception code: 0x40000015

Fault offset: 0x0008d6fd

Faulting process id: 0x788

Faulting application start time: 0x01ce1210dbdb1144

Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

Faulting module path: C:\Windows\system32\MSVCR100.dll

Report Id: 218ed7a5-7e04-11e2-a174-94dbc90d401d

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-02-23T21:58:19.000000000Z" />

    <EventRecordID>2552</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Randolph-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>InDesign.exe</Data>

    <Data>8.0.1.406</Data>

    <Data>50335e39</Data>

    <Data>MSVCR100.dll</Data>

    <Data>10.0.40219.1</Data>

    <Data>4d5f0c22</Data>

    <Data>40000015</Data>

    <Data>0008d6fd</Data>

    <Data>788</Data>

    <Data>01ce1210dbdb1144</Data>

    <Data>C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe</Data>

    <Data>C:\Windows\system32\MSVCR100.dll</Data>

    <Data>218ed7a5-7e04-11e2-a174-94dbc90d401d</Data>

  </EventData>

</Event>

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
February 23, 2013

Windows Event viewer is pretty useless, unfortunately. It looks like the problem is in msvcr100.dll, but that doesn't mean much.

Does rebooting help? What were you doing when it crashed?

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
February 19, 2013

Sounds like it could posibly be a permissions problem. There was a recent thread with a list of required permissions: http://forums.adobe.com/message/5075152#5075152

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices