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christopherp71647790
Participant
April 27, 2017
Answered

InDesign cursor blinking

  • April 27, 2017
  • 3 replies
  • 4585 views

My cursor keeps blinking and I can't select my tool bar and other options.  How do I fix this?

    This topic has been closed for replies.
    Correct answer namralf

    I have found another forum with the same problem, this time for Illustrator and one help suggestion finally did the trick!!! Deinstalled Web Companion and voila....! Thank you!

    --->

     

    121.  Re: Flickering Cursor

       michalz14689326 Level 1

           michalz14689326     07.03.2017 05:54  (als Antwort auf: kreudesigns)   

      

      

    I've had this same problem with Illustrator and InDesign 2017 after an update two weeks ago. I went through the live chat support and was informed the root of the problem - the latest update installed a third-party application, 'Web Companion - Lavasoft,' and it was causing problems with my Creative Cloud apps. I simply uninstalled the application, as he directed me too, and everything is working perfectly again!

    3 replies

    P
    peetf73419460
    Participant
    September 28, 2017

    I had a similar issue after installing OS 11 High Sierra. My cursor, in InDesign, was a fuzzy, blinking box. It still worked, but it was annoying.

    I followed Steve Werner's advice and restored my Preferences. So far so good.

    P
    peetf73419460
    Participant
    September 28, 2017

    Well, shoot!

    Looks like I spoke too soon.

    It's back!

    I searched for the Web Companion Lavasoft, but couldn't find it.

    I'll try the preferences thing again.

    Any other suggestions?

    Thanks much!

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    September 28, 2017

    If you have installed High Sierra, see this:

    Known issues - Running InDesign CC on macOS 10.13 High Sierra

      C
      christopherp71647790Author
      Participant
      April 28, 2017

      I do have the Web Companion Lavasoft on my laptop but it was not installed after I installed InDesign.  It was installed a year ago and my research shows that it is an Ad-Aware security program.  Do you have ads coming through since you uninstalled this program?

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      April 27, 2017

      What version of InDesign? What operating system?

      Start by restoring your InDesign preferences:

      Trash, Replace, Reset, or Restore the application Preferences

      namralf
      namralf
      Participant
      April 27, 2017

      Reset and the worx doesn't help, unfortunately! Still having the same issues after trashing, uninstalling, reinstalling, updating, resetting and whatever I could find in forums or could think of myself --> InDesign cc 2017 latest update on Windows 10 latest update. I had the same problem recently with Photoshop CC 2017 when it came out and after several attempts, reinstalls, resets, etc. I resorted to CC 2015 --> I did the same now with InDesign: loaded CC 2015 and am forced to work with that. CC 2015 is running ok and at least I can continue working!

      The blinking cursor also appeared and annoyed me in other programs I switched to, until I quit InDesign ...if that is any help in finding the problem.

      Thanks for trying though.

        namralf
        namralfCorrect answer
        Participant
        April 28, 2017

        I have found another forum with the same problem, this time for Illustrator and one help suggestion finally did the trick!!! Deinstalled Web Companion and voila....! Thank you!

        --->

         

        121.  Re: Flickering Cursor

           michalz14689326 Level 1

               michalz14689326     07.03.2017 05:54  (als Antwort auf: kreudesigns)   

          

          

        I've had this same problem with Illustrator and InDesign 2017 after an update two weeks ago. I went through the live chat support and was informed the root of the problem - the latest update installed a third-party application, 'Web Companion - Lavasoft,' and it was causing problems with my Creative Cloud apps. I simply uninstalled the application, as he directed me too, and everything is working perfectly again!

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