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Inspiring
March 12, 2019
Question

Indesign DAILY CRASHED & now Corrupting FILES?!

  • March 12, 2019
  • 4 replies
  • 1257 views

Hi,

So I'm somewhat used to indesign crashing almost every day now, it seems it doesnt like doing a full work day, but NOW my crashes are destroying my files too! I have had two files corrupted and destroyed by indesign crashing within the past fortnight. This doesn't seem like reliable or even safe software to use anymore, I always send the crash reports to adobe along with a message asking them to fix it - lol, its like shouting into the void.

I am on the latest version of Mac Mojave with the following hardware -

  Model Name:    iMac

  Model Identifier:    iMac17,1

  Processor Name:    Intel Core i5

  Processor Speed:    3.3 GHz

  Number of Processors:    1

  Total Number of Cores:    4

  L2 Cache (per Core):    256 KB

  L3 Cache:    6 MB

  Memory:    32 GB

  Boot ROM Version:    161.0.0.0.0

  SMC Version (system):    2.34f2

  Serial Number (system):    C02QK0AHGQ17

  Hardware UUID:    9A0B6ACE-2919-5246-B4CF-A727E856BDBD

Any suggestions would be appreciated.

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4 replies

Inspiring
April 23, 2019

I am having the same issue, at least once a day it appears to slow (to the point where I have to type and then wait for it to appear) and then shortly after it will crash and corrupt the file so that it can no longer open.

It is very worrying that this is now happening a lot

Derek Cross
Community Expert
Community Expert
April 23, 2019

Which version of InDesign and OS?

Have you tried trashing your InDesign preferences?

How much RAM do you have?

Have you tried Saving the document as an IDML file and reopening it and renaming it incrementally?

Inspiring
April 23, 2019

Hi Derek,

I am macOS High Sierra and InDesign CC (13.1), with 16 GB memory.

Once the file is corrupted it no longer stays open for more than a few minutes - even if I have saved as or created a copy.

At the moment all my Adobe preferences have been reset as Adobe support did this while trying to fix an unrelated Photoshop bug - perhaps this is what has inadvertently caused InDesign to break?

jane-e
Community Expert
Community Expert
April 5, 2019

Which version of Mojave? Please use the number with the dot release — Apple has released several patches.

Inspiring
April 5, 2019

its the latest version - I updated again today in the hopes it would fix the problem - to be fair I didn't have a crash today but It was running incredibly slow, giving me the spinning beach ball after almost every action.

Derek Cross
Community Expert
Community Expert
April 5, 2019

It's 14.0.2 correct?

Bill Silbert
Community Expert
Community Expert
March 12, 2019

Have you tried the following troubleshooting steps?:

Trashing preferences on a Mac:

The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Trashing Cache Files:

The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. 

Uninstalling and Reinstalling:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

Also, if you are using any third party plug-ins (either with InDesign or on your system) try disabling them and see if that helps.

Finally, it is very possible that your problems are being caused by a problem on your computer itself rather than the software. I would suggest if all of the above fails then contact Adobe Customer Support Contact Customer Care . They can run a diagnostic on your system and help determine what may be going wrong better than can be done on the user to user forum.

Inspiring
April 5, 2019

so delete preferences and reinstall program and hope for the best? this copy and paste response to every bug does nothing and NEVER EVER solves the problem. I find it troubling that someone marked this as the correct answer. IT IS NOT, it does nothing to identify the cause of the problem or stop it from reappearing, its pure laziness. The only way to solve this isue is to identify whats causing it and then apply a fix, you didnt even attempt to offer any kind of solution - just delete prefs and reinstall, im amazed you didnt suggest a system restart...

Derek Cross
Community Expert
Community Expert
April 5, 2019

Which version of InDesign?